Nicole DuPrey
Shoprite
Maple Shade Township
17
years of professional experience
Dedicated customer service representative with strong skills in relationship building and problem-solving. Known for creating welcoming experiences and resolving issues efficiently. Looking to apply these skills and a passion for kids to build a long term career in special needs child care and support.
Work History
Customer Service Representative
2 Years 11 Months- Addressed customer inquiries and processed orders to enhance customer satisfaction.
- Resolved customer issues to ensure positive experiences and loyalty.
- Processed transactions accurately using POS systems.
- Collaborated with team members to meet company goals.
- Coordinated with team members to achieve shared company objectives.
Customer Service Associate
1 Year 5 Months- Delivered friendly and efficient customer service.
- Processed cash and credit transactions with accuracy, ensuring customer satisfaction and financial integrity.
- Restocked merchandise and organized inventory to optimize product availability for customers.
- Helped train new employees when needed.
- Facilitated training sessions for new employees to ensure understanding of company policies and procedures. when needed.
Barista/ Customer Service
5 Years 11 Months- Delivered friendly, efficient customer service while creating a welcoming experience for every guest.
- Delivered friendly, efficient customer service, enhancing guest experience and ensuring repeat visits.
- Accurately took customer orders and processed cash, credit, and mobile payments using a point-of-sale (POS) system.
- Operated and maintained espresso machines and coffee grinders, contributing to consistent beverage quality and customer satisfaction.
- Worked collaboratively with team members to manage high customer volume during peak hours.
- Resolved customer concerns promptly and professionally, fostering loyalty and positive word-of-mouth.
- Followed health, safety, and company policies while maintaining quality and consistency in every order.
Special Needs Aide
1 Year 9 Months- Developed individualized support plans for students with special needs.
- Implemented behavioral management strategies to enhance student engagement.
- Collaborated with teachers to adapt lesson materials for diverse learning styles.
- Assisted in creating a safe and inclusive environment for all participants.
- Provided compassionate one-on-one support to children with special needs in a classroom setting.
Education
High School Diploma
Skills
Data entry
Critical thinking
Customer relations
Problem resolution
Transaction processing
Relationship Building
Active listening
Timeline
Customer Service Representative
Shoprite
09.2023 - CurrentRead More
Customer Service Associate
7-11 Convenience Store
06.2021 - 11.2022Read More
Barista/ Customer Service
Starbucks
06.2011 - 05.2017Read More
Special Needs Aide
Variety Club Afterschool Program
09.2009 - 06.2011Read More
Abraham Lincoln High School
High School Diploma
Read More