Cari Gonzales
Summary
Enthusiastic and eager to contribute through hard work, attention to detail and excellent written and oral communication skills. An adaptable, quick-study individual motivated to learn, grow and excel.
Overview
16
16
years of professional experience
Work History
Recognitions Associate- USAF Veterans
Goodwill San Antonio
05.2022 - 05.2023
- Evaluate and respond to requests for Awards and Decorations coming through various sources to include: Congressional offices, the National Personnel Records Center (NPRC), and the Air Force Board of Correction of Military Records (BCMR).
- Process requests and mail out Medals to veterans.
- Evaluate and respond to Standard Forms 180 (military records) and 813 (non-combat campaign) requests.
- Provide processing support for Special Trophies and Awards program.
- Process High Level Decoration Requests.
- Execute and support the Air Force level Unit Awards program.
- Maintain the Records Management program.
Emergency Dispatcher
City Of Converse
02.2007 - 04.2013
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Provided on-the-job training and coaching to develop new dispatchers.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Read system maps and caller information, and documented details in system.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Emergency Dispatch Asst Supervisor
City Of Converse
02.2010 - 12.2011
- Directed work, training, coaching, discipline and performance evaluation of emergency dispatch team.
- Submitted documentation and reports to upper management.
- Managed records and documentation for payroll, inventory control and workflow.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Boosted team performance by developing customer service training materials and conducting service training.
Education
Pre-nursing Studies
San Antonio College
San Antonio, TXAdvanced Telecommunicator Certification - Telecommunications
Texas Commission of Law Enforcement
Skills
- Decision-Making
- Written Communication
- Flexible and Adaptable
- Data Entry
- Multitasking Abilities
- Attention to Detail
- Excellent Communication
- [Type] Software Proficiency
Timeline
Recognitions Associate- USAF Veterans
Goodwill San Antonio
05.2022 - 05.2023
Emergency Dispatch Asst Supervisor
City Of Converse
02.2010 - 12.2011
Emergency Dispatcher
City Of Converse
02.2007 - 04.2013
Pre-nursing Studies
San Antonio College
Advanced Telecommunicator Certification - Telecommunications
Texas Commission of Law Enforcement
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