Alexander Jaime
Cibolo,TX
Summary
Senior Program Manager, Military Veteran with 20+ years of business acumen, proven experience in creating and implementing clear organizational vision and continuous process improvement. Savvy communicator well versed in achieving results while leading internal teams, multi-functional teams, and external stakeholders in dynamic, fast-paced environments. Possess a comprehensive background in resource management, safety, quality assurance, and continuous process improvement from conducting domestic and global operations. A collaborative leader, partners with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Total Force Service Center Technician
Goodwill Industries of San Antonio | Joint Base San Antonio – Randolph AFB
2023.12 - Current
- Researches and understands government-required policies, directives, and personnel data systems to assist the Air Force Military and Civilian workforce with inquiries across a broad spectrum of Human Resource (HR) questions in a short period
- Quickly adapts to changing Air Force HR policies and procedures
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Escalated complicated customer account issues to supervisors and help desk workers.
Medical Receptionist
Pediatrics Associates
2023.03 - 2023.12
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Supported office staff and operational requirements with administrative tasks.
Superintendent Course Instructor
United States Air Force, USAF
2021.08 - 2023.09
- Provided military education and training to international members to strengthen partnerships and oversee professional development for military leaders.
- Provided extracurricular activities with intent to assess leadership attributes of individuals while monitoring physical fitness and ensuring participants
- Planned and organized production schedules and assessed project and resource requirements.
Chief of Standardization and Evaluations
United States Air Force, USAF
2020.10 - 2021.08
- Oversaw academic operations for 900 students to further professional development through a 6-12 week courses to prepare them for senior leadership positions.
- Created curriculum on customs and courtesies held by military and/or civilian personnel to reinforce their understanding of topics such as moral and ethical decision-making.
- Kept up to date on compliance trends and rulings using meticulous research and study.
- Implemented effective compliance policies and procedures to meet regulatory requirements.
- Devised and maintained compliance recordkeeping processes to support initiatives.
- Investigated potential compliance violations and reported findings to senior management.
- Addressed compliance issues by developing and implementing corrective action plans.
Support Programs Section Chief
United States Air Force, USAF
2020.01 - 2020.10
- Enforced compliance with organizational programs such as scheduled inventories, safety reports, awards, promotions, and separations.
- Oversaw personnel schedules, prioritizing urgent departments, and establishing daily, weekly, and monthly task plans
- Supervised, encouraged, and evaluated cross-functional teams by coaching and empowering team members to meet production goals.
- Obtained and enhanced quality benchmarks and objectives by developing and implementing standard practices and control plans.
Aircraft Maintenance Section Chief
United States Air Force, USAF
2015.12 - 2020.01
- Managed and provided daily direction to all senior full-time staff with direct oversight of 150 personnel supporting the creation and implementation of logistics, maintenance, and analysis reports.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Guided leaders and employees on company policies, programs, and benefits.
- Managed employee disputes by employing conflict resolution techniques.
- Organized and led staff orientation programs and training to promote collaboration.
Senior Fixed Wing Program Manager
United States Air Force
2018.10 - 2019.03
- Conducted joint and combined full-spectrum military operations and supported whole-of-government efforts to enhance regional security and cooperation
- Conducted and synchronized security cooperation activities and supported military operations in Colombia to facilitate the Government of Colombia's effort to secure their sovereign territory and position itself as an emerging regional U.S partner of choice
- Ensured the US National Security Strategy, Objectives, Interests and Foreign Policy were achieved through Security Assistance in Colombia by supporting the Colombian Air Force with training and readiness to effectively promote Peace and Democracy throughout the 21st century
- Planned, evaluated, and developed training procedures utilizing knowledge of relative effectiveness of individual training, classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops
- Conferred with management and supervisory personnel to identify training needs based on projected production processes, changes, and other factors
- Coordinated established courses with technical and professional courses provided by contractor and designates training procedures
- Coordinated building, fabrication, and installation of product design and operation, maintenance, and repair activities to use machines and equipment
- Inspected, evaluated, and arranged field installations and recommended design modifications to cut machine or system malfunctions
- Developed and provided reports to executive leadership on performance improvement plans, operational fulfillment requirements, and information about local emergencies and international conflicts.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Implemented and developed operational standards, policies and procedures.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Consolidated vendors and renegotiated contracts to optimize costs.
Flightline Expeditor
United States Air Force, USAF
2014.05 - 2015.12
- Supervised flights and crew, conducted quality assurance tests, and oversaw maintenance support
- Functions.
- Served as subject matter expert for principles applying to aircraft systems and advised
- Reviewed maintenance forms, aircraft records, automated maintenance data systems, and historical reports to ensure complete documentation.
- Assisted with aircraft and equipment transport and movement.
- Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention, and safety at all times.
Senior Aircraft Maintenance Technician
United States Air Force, USAF
2003.08 - 2014.05
- Maintained repair logs to document all corrective and preventive aircraft maintenance.
- Inspected airframes to detect wear and other defects.
- Analyzed engineering drawings and schematics to troubleshoot systems and diagnose solutions.
- Removed and installed aircraft subsystem assemblies such as engines, rotors, gearboxes, transmissions, and mechanical flight controls.
- Performed scheduled and unscheduled maintenance on diverse aircraft engines, avionics and hydraulics.
Education
Associates of Applied Science - Avionic Systems Technology
Community College of The Air Force
Maxwell Air Force Base, Montgomery, Al12.2014
Skills
- Project Leadership
- Change Management
- Implementation planning
- Personnel Management
- Client Interfacing
- Strategic Planning
- Employee Motivation
- Policy writing
- Strategic goal development
Certification
- DoD Commercial Purchase Certificate, Department of Defense
- Overview of Acquisition Ethics Certificate
- DoD Sustainable Procurement Certificate, Department of Defense
- Department Defense University Ability One Certificate
- U.S. Bank certified in government: Statements, Reporting, Order Management, Transaction Approval Process and Management, Account Approval Process, U.S. Bank
- Foreign Disclosure Officer, United States Air Force
- Professional Manager Certification, United States Air Force, 10/2016
- General Radiotelephone Operator, Federal Communications Commission, 007441935
- Aircraft Electrician Technician, National Center for Aerospace & Transportation Technologies, 8760
Languages
Spanish
Native or Bilingual
Timeline
Total Force Service Center Technician
Goodwill Industries of San Antonio | Joint Base San Antonio – Randolph AFB
2023.12 - Current
Medical Receptionist
Pediatrics Associates
2023.03 - 2023.12
Superintendent Course Instructor
United States Air Force, USAF
2021.08 - 2023.09
Chief of Standardization and Evaluations
United States Air Force, USAF
2020.10 - 2021.08
Support Programs Section Chief
United States Air Force, USAF
2020.01 - 2020.10
Senior Fixed Wing Program Manager
United States Air Force
2018.10 - 2019.03
Aircraft Maintenance Section Chief
United States Air Force, USAF
2015.12 - 2020.01
Flightline Expeditor
United States Air Force, USAF
2014.05 - 2015.12
Senior Aircraft Maintenance Technician
United States Air Force, USAF
2003.08 - 2014.05
Associates of Applied Science - Avionic Systems Technology
Community College of The Air Force
- DoD Commercial Purchase Certificate, Department of Defense
- Overview of Acquisition Ethics Certificate
- DoD Sustainable Procurement Certificate, Department of Defense
- Department Defense University Ability One Certificate
- U.S. Bank certified in government: Statements, Reporting, Order Management, Transaction Approval Process and Management, Account Approval Process, U.S. Bank
- Foreign Disclosure Officer, United States Air Force
- Professional Manager Certification, United States Air Force, 10/2016
- General Radiotelephone Operator, Federal Communications Commission, 007441935
- Aircraft Electrician Technician, National Center for Aerospace & Transportation Technologies, 8760
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