Cari Norton
Holiday,FL
Summary
Experienced sales/customer service associate with a proven track record of success in meeting sales goals and building customer relationships. I am skilled in anticipating customer needs and exceeding their expectations by providing exceptional and friendly service.
Overview
21
21
years of professional experience
Work History
Field Manager
Tampa Bay Times
Palm Harbor, FL
04.2023 - Current
- Reviewed completed work to verify consistency, quality and conformance.
- Scheduled vehicle routes and arranged employee-client meetings.
- Assigned work and monitored performance of project personnel.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Implemented quality control measures throughout the production process to ensure conformance with standards.
- Maintained records of all expenses related to each project; ensured accurate billing processes were followed.
- Ensured compliance with applicable laws, regulations and company policies at all times.
- Delegated work to staff, setting priorities and goals.
- Trained team members in proper use of tools, equipment and safety procedures.
Business Owner
Self-employeed
Holiday, FL
06.2012 - 04.2023
- Read and interpreted schematics and drawings for accurate results.
- Applied paint finishes to finished sign faces according to customer specifications.
- Cut out shapes from various materials using lasers and router tables.
- Programmed CNC machines to cut out letters from a variety of materials.
- Provided customer service in person and over the phone regarding orders and product inquiries.
- Researched, designed, and produced custom signs for businesses.
- Created templates for repetitive tasks to expedite fabrication processes.
- Measured and marked cutting lines on materials and products.
- Built custom frames for large scale displays utilizing hand tools like saws, drill presses, sanders.
Operations Manager
DriveTime
Tampa, FL
07.2011 - 06.2012
- Analyzed, compiled and presented statistical, financial, and production processing reports to senior leadership.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Collected customer fees, managed refunds, and provided complete sales documentation.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Sales Associate
DriveTime Used Cars
New Port Richey, FL
01.2003 - 07.2011
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Developed trusting relationships with customers by making personal connections.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
- Greeted customers to determine wants or needs.
- Advised customers on financing options and warranties available for their purchase.
- Followed up with customers to build long-term relationships and successful referrals.
- Scheduled automotive deliveries with vendors and customers.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Maintained records related to sales for store management.
- Finalized documentation for contracts, purchase receipts, vehicle registrations, and dealer files.
- Computed purchases and received and processed cash or credit payment.
Education
High School Diploma -
Gulf High School
New Port Richey, FL06-1994
Skills
- Schedule Coordination
- Inventory Management
- Staff Management
- Customer Service
- Task Delegation
- Team Leadership
- Business Administration
- Documentation and Reporting
Timeline
Field Manager
Tampa Bay Times
04.2023 - Current
Business Owner
Self-employeed
06.2012 - 04.2023
Operations Manager
DriveTime
07.2011 - 06.2012
Sales Associate
DriveTime Used Cars
01.2003 - 07.2011
High School Diploma -
Gulf High School
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