Summary
Overview
Work History
Education
Skills
Certification
Education and Training
Timeline
Generic

Cari Reeves

Martin

Summary

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.

Overview

27
27
years of professional experience
1984
1984
years of post-secondary education
1
1
Certification

Work History

Front Desk Agent

Gun Lake Casino Resort
Wayland
12.2025 - Current
  • Welcomed guests and provided information about resort amenities and services.
  • Managed check-in and check-out processes efficiently for all guests.
  • Handled guest inquiries and resolved issues promptly at the front desk.
  • Coordinated with housekeeping and maintenance for room readiness and repairs.
  • Processed payments and maintained accurate billing records for transactions.
  • Utilized reservation systems to manage bookings and ensure room availability.

Department Aide-Lead Worker-Manager

State of Michigan - Secretary of State
Allegan
09.1999 - 07.2025
  • Assisted customers with transactions and inquiries at Secretary of State offices.
  • Provided support to staff during peak service hours to enhance customer experience.
  • Collaborated with team members to streamline workflow and improve service delivery.
  • Provided training and support to new staff on office procedures and systems.
  • Resolved customer complaints by applying problem-solving techniques effectively.

Education

Vicksburg High School
Vicksburg, MI

Skills

  • Payment processing
  • Customer service
  • Operational efficiency
  • Problem solving
  • Effective communication
  • Listening skills
  • Credit and cash payments
  • Cash handling

Certification

  • Certificate of Manager Trainee Program - Michigan Department of State, Secretary of State Office.

Education and Training

other

Timeline

Front Desk Agent

Gun Lake Casino Resort
12.2025 - Current

Department Aide-Lead Worker-Manager

State of Michigan - Secretary of State
09.1999 - 07.2025

Vicksburg High School
Cari Reeves