Cariangelis Rodriguez
Layton,UT
Summary
Experienced aviation and healthcare operations professional with 8+ years of combined experience in airline operations, customer service, healthcare administration, clinical technology, and workflow coordination. Brings firsthand airline experience as a former flight attendant and extensive healthcare administrative experience supporting clinical operations, electronic medical records, documentation accuracy, and operational efficiency.
Demonstrates strong organizational, communication, problem-solving, and cross-functional collaboration skills. Experienced in identifying workflow gaps, maintaining accurate records, coordinating operational processes, and adapting to new technologies. Interested in applying industry knowledge and operational experience to commercial analytics, business operations, and technology initiatives.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Medical Assistant
Wasatch Dermatology
, Utah
08.2024 - Current
- Assist dermatologists during routine exams, skin cancer screenings, and surgical procedures.
- Support procedures including MOHS surgery, excisions, and suturing.
- Conduct patient intake, record medical histories, and update electronic health records using EMA.
- Provide pre- and post-procedure care instructions to patients.
- Coordinate referrals to specialists and communicate with pharmacies and insurance companies.
- Complete prior authorizations for medications using CoverMyMeds.
- Generate treatment summaries and medical necessity documentation.
- Maintain sterilization and cleanliness of examination rooms and medical equipment.
- Provide patient education for dermatologic conditions such as acne, eczema, and psoriasis.
- Coordinate administrative and clinical workflows to support efficient daily operations.
- Maintain and review electronic medical records and clinical documentation.
- Monitor pathology reports and pending results to support accurate tracking and timely follow-up.
- Identify documentation discrepancies and workflow issues and coordinate appropriate resolution.
- Collaborate with physicians and clinical staff to improve communication and operational processes.
- Utilize ModMed and other technology platforms to manage clinical information and administrative responsibilities.
- Support remote operational activities while maintaining accuracy, organization, and accountability.
- Facilitated patient readiness for examinations by assisting dermatology providers with preparation and rooming.
- Documented patient histories and visit notes in electronic medical records
- Prepared instruments and maintained sterilization standards for dermatology procedures
- Supported biopsies, excisions, and lesion care during patient visits
- Educated patients on skin care instructions and aftercare directions
- Managed appointment scheduling and coordinated follow-up visits for dermatology patients
- Maintained exam rooms, supplies, and clinical readiness across Wasatch Dermatology
- Administered injections, medications, and treatments under physician supervision.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented patient visits thoroughly to ensure continuity of care and support treatment planning.
- Managed patient flow by answering phones, scheduling appointments, and professionally greeting visitors.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Filed insurance claims forms in accordance with applicable regulations.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Provided medications to patients as directed by physicians, ensuring adherence to safety protocols.
- Positioned patients properly during examination or treatment for comfort and safety.
- Changed dressings on wounds to prevent infection and check for healing.
- Assisted back office patient processes to reduce office wait times.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Analyzed business data to support strategic planning and decision making.
- Prepared briefings for leadership using clear, concise findings.
- Collaborated with cross-functional teams on process improvements and priorities.
- Identified opportunities for process improvements across the organization.
- Maintained positive working relationship with fellow staff and management.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Prepared Mohs surgery rooms and dermatology equipment for patient procedures.
- Assisted surgeon during Mohs excisions, closures, and biopsy support.
- Collected, labeled, and routed tissue specimens for pathology review.
- Explained preoperative and postoperative instructions to Mohs dermatology patients.
- Coordinated appointment scheduling, referrals, and front desk communications to enhance patient flow.
- Researched new technology solutions that could be used to improve existing remote infrastructure management processes.
- Developed detailed documentation outlining procedures for managing the various components of the remote infrastructure.
- Provided status updates to keep upper management informed and to reach goals.
Flight Attendant
United Airlines
Chicago, IL
11.2022 - 05.2024
- Managed emergency situations, passenger concerns, and in-flight safety procedures.
- Delivered exceptional customer service to passengers in high-pressure environments.
- Delivered customer service while balancing safety, operational requirements, and passenger needs.
- Greeted passengers, answered questions, and directed them to their seats.
- Assisted passengers with seating, baggage, and special requests
- Facilitated daily airline operations, ensuring compliance with company policies and aviation safety procedures.
- Monitored cabin compliance with FAA and airline safety procedures
- Responded to emergencies and coordinated with flight crew
- Responded to medical emergencies as needed during flights.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Demonstrated safety procedures and equipment during United Airlines flights
- Provided support to passengers regarding seating arrangements, luggage handling, and special needs
- Conducted preflight checks to assess general condition and cleanliness of aircraft.
- Provided in-flight dining service by serving meals and drinks to passengers
- Handled in-flight emergencies and communicated effectively with flight crew
- Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
- Worked with air marshals, airport security, and ground personnel to remove unruly passengers.
- Collaborated with flight crews and operational teams to support efficient flight operations.
- Supported passenger comfort throughout United Airlines boarding and flight operations
- Communicated clearly with passengers, flight crew, and ground staff.
- Communicated clearly with pilots, attendants, and gate teams
- Resolved passenger issues promptly and professionally, maintaining high standards of customer experience during the flight.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Anticipated passenger needs to enhance comfort and create a positive flight experience.
- Assisted passengers experiencing medical emergencies during flights.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Took measures during unusual conditions to maximize safety of customers and crew.
- Maintained cleanliness and order in the cabin for a professional atmosphere.
- Conducted periodic trips through cabin to monitor passenger comfort.
- Conducted pre-flight checks to assess general condition and cleanliness of aircraft.
- Implemented safety protocols during unusual situations to protect passengers and crew.
- Prepared for takeoff and landing sitting in correct brace position on jumpseat.
- Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
- Conducted periodic trips through cabin to monitor passenger comfort.
- Worked with air marshals, airport security, and ground personnel to remove unruly passengers.
Patient Care Technician
AdventHealth Hospital
Kissimmee, FL
07.2021 - 05.2024
- Performed 10+ blood draws daily with a 98% first-attempt success rate.
- Performed EKGs and phlebotomy procedures following physician instructions.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Performed over 10 blood draws daily, achieving 98% first-attempt success rate to enhance patient comfort and reduce procedure time.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Assisted with daily patient care including mobility support, hygiene, and feeding.
- Assisted patients with bathing, dressing, and toileting on AdventHealth hospital units.
- Documented patient interactions in EMR systems.
- Collected specimens and prepared samples for laboratory testing.
- Maintained clean rooms and sanitized patient equipment, ensuring compliance with health standards and improving patient safety.
- Adhered to AdventHealth infection control and safety procedures.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Provided direct patient care and assistance to healthcare team members.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Organized and restocked supplies throughout shift, supporting efficient operations and ensuring availability for patient care.
- Performed EKGs and supported diagnostic testing procedures.
Medical Assistant
Le Contour Aesthetic Surgery
Orlando, FL
07.2021 - 05.2024
- Assisted surgeons in variety of minor and major surgical procedures.
- Assisted physicians during consultations and surgical preparation.
- Coordinated surgical scheduling and patient pre-operative documentation.
- Educated patients on surgical preparation and recovery protocols, enhancing understanding and compliance.
- Provided patient education for surgical preparation and recovery.
- Managed surgical inventory and ordered supplies, maintaining optimal stock levels to support surgical operations.
- Assisted with post-operative wound care including packing, dressing changes, irrigation and debridement when needed.
- Prepared operating rooms with supplies, equipment, and sterile field setup.
- Performed wound care tasks such as packing, dressing changes, and irrigation.
- Assisted surgeons with various minor and major surgical procedures, ensuring seamless operational flow.
- Demonstrated appropriate techniques to assist surgeons with closure of incisions.
- Analyzed patient chart data and identification to verify accurate information.
- Prepared surgical team for procedures by ensuring proper attire. by assisting with gowning and gloving of staff.
Medical Assistant
Sharon Stokes Dermatology
Kissimmee, FL
07.2020 - 05.2024
- Assisted dermatologists with biopsies, excisions, and cryotherapy procedures.
- Assisted with wound care, dressing changes, and follow-up care.
- Documented patient histories and dermatologic concerns in EZ Derm EMR to ensure accurate and efficient patient care.
- Educated patients on skincare treatments and post-procedure care to promote effective recovery and adherence to treatment plans.
- Managed patient calls, addressed insurance questions, and coordinated appointments to enhance patient experience and streamline office operations.
- Managed patient calls, insurance questions, and appointment coordination.
Customer Service Associate
Publix
Kissimmee, FL
10.2018 - 01.2021
- Delivered high-quality customer service, enhancing customer satisfaction in fast-paced retail environment.
- Addressed and resolved customer concerns, contributing to positive outcomes and retention.
- Partnered with team members to streamline operations, fostering positive customer experiences.
Education
Bachelor of Science -
Indiana University
IN 10.2026 - 11.2026
Certified Nursing Assistant (CNA) -
Utah CNA Training Center
Certified Medical Assistant (CMA) -
Florida Technical College
Skills
- Healthcare & Clinical
- Dermatology procedures
- Surgical assistance
- Phlebotomy & Specimen Handling
- EKG Monitoring
- Wound Care & Dressing Changes
- Patient education
- Medical Documentation
- Insurance verification
- Referral Coordination
- Medical Administration
- EMR Systems: EMA (ModMed), EZ Derm, EPIC
- Electronic Medical Records Systems
- HIPAA Compliance
- Microsoft Office (Word, Excel, PowerPoint)
- Google Workspace (Docs, Sheets, Slides)
- Surgical support
- Time Management & Organization
- Problem solving
- Critical thinking
- Bilingual communication
- Team leadership
- Conflict management
- Electronic records
- Patient Care Solutions
- Airline and Crew Operations
- Healthcare Administration
- Electronic Medical Record Systems (ModMed)
- Operational Workflow Coordination
- Documentation Accuracy
- Quality Assurance and Data Verification
- Process Improvement
- Problem Identification and Resolution
- Cross-Functional Communication
- Remote Operations
- Customer Experience
- Regulatory and Safety Compliance
Certification
- Basic Life Support (BLS) American Heart Association
- Phlebotomy Certification
LANGUAGES
English Fluent, Spanish Fluent
Timeline
Bachelor of Science -
Indiana University
10.2026 - 11.2026
Medical Assistant
Wasatch Dermatology
08.2024 - Current
Flight Attendant
United Airlines
11.2022 - 05.2024
Patient Care Technician
AdventHealth Hospital
07.2021 - 05.2024
Medical Assistant
Le Contour Aesthetic Surgery
07.2021 - 05.2024
Medical Assistant
Sharon Stokes Dermatology
07.2020 - 05.2024
Customer Service Associate
Publix
10.2018 - 01.2021
Certified Nursing Assistant (CNA) -
Utah CNA Training Center
Certified Medical Assistant (CMA) -
Florida Technical College