CARIDAD PEREZ ALONSO
Charlotte,NC
Summary
Proven track record in enhancing customer satisfaction and efficiency as a Delivery Driver at DoorDash, leveraging strong problem-solving skills and a positive attitude. Fluent in English and Spanish, adept at managing client relationships and maintaining a clean driving record. Demonstrated dependability in high-pressure environments, significantly improving delivery timeliness and accuracy.
Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level at this position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Delivery Driver
DoorDash
05.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Chouffer/Delivery Driver
Uber
10.2014 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
RCA. Rural Carrier Asociate
United States Post Office
10.2017 - 09.2018
- Assisted in training new employees, sharing best practices for rural carrier duties.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Handled sensitive materials responsibly, ensuring confidentiality of customer information at all times.
- Improved overall efficiency with proper vehicle maintenance and timely repairs.
- Reduced delivery errors by maintaining an organized and up-to-date route sheet system.
- Proactively reported hazards along the route, contributing to a safer work environment for fellow carriers.
- Increased accuracy of mail distribution by regularly updating address changes in the system.
- Utilized GPS technology effectively to optimize delivery efficiency across varied geographic territories.
- Streamlined delivery processes through effective communication with supervisors and team members.
- Picked up outgoing mail from letter boxes and in person from customers.
- Maintained accurate records of attempted and missed deliveries as required by post office.
- Maintained a clean driving record while navigating difficult terrain on rural routes.
- Navigated various weather conditions safely, ensuring timely deliveries in all circumstances.
- Provided excellent customer service, addressing concerns and resolving issues promptly.
- Conducted regular vehicle inspections before starting each day''s route, identifying potential issues before they became problematic.
- Ensured safety compliance by adhering to federal regulations and company policies while driving rural routes.
- Managed time effectively, balancing multiple tasks and prioritizing deliveries based on urgency or special requests.
- Enhanced customer satisfaction by delivering mail and parcels accurately and efficiently.
- Supported USPS initiatives through participation in food drives and other charitable efforts within the community.
- Delivered mail along established route in rural areas.
- Demonstrated adaptability by covering other routes when necessary due to absences or scheduling conflicts.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
- Organized mail ahead of delivery runs for correct routing.
- Handled accurate cash payments for postage and incurred fees.
- Maintained records on customers with mail forwarding and change of address requests.
- Distributed items on time and to correct locations for punctual, professional mail services.
- Secured and properly stored packages for delivery to eliminate damage risks.
Education
No Degree - Patient Care TEchnician
International Training Careers
Miami, FL06.2026
No Degree - AMT Registered Medical Assistant
Southeastern College.
Charlotte,NC01.2020
No Degree - Medical Billing And Coding
Miami Tchnical Institute
Miami, FL06.2004
Bachelor of Arts - Art History
ISP ENrique VArona
Havana, Cuba07.1997
High School Diploma -
IPVCE Lenin
Havana, Cuba07.1991
Skills
- Positive Attitude
- Valid Driver's License
- Teamwork and Collaboration
- Problem-Solving
- Time management skills
- Clean Driving Record
- Client Relationship Management
- Documentation And Reporting
- Defensive driver training
- Fluent in English and Spanish
- Communication and Interpersonal Skills
- Dependability and Honesty
- Customer Relationships
- Strong Working Relationships
- Ability to Lift 50 Pounds
- Dependable and reliable
- Customer Support
Timeline
Delivery Driver
DoorDash
05.2022 - Current
RCA. Rural Carrier Asociate
United States Post Office
10.2017 - 09.2018
Chouffer/Delivery Driver
Uber
10.2014 - Current
No Degree - Patient Care TEchnician
International Training Careers
No Degree - AMT Registered Medical Assistant
Southeastern College.
No Degree - Medical Billing And Coding
Miami Tchnical Institute
Bachelor of Arts - Art History
ISP ENrique VArona
High School Diploma -
IPVCE Lenin
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