Carin Montes
Summary
Proven leader and effective communicator, adept at multitasking and problem-solving under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Communications Officer
City of North Wildwood
04.2011 - Current
- Reduced stress for callers by maintaining a calm demeanor and providing clear instructions during crisis situations.
- Maintained strict confidentiality regarding sensitive information, adhering to privacy regulations and policies.
- Trained new telecommunicators on software systems, policies, and procedures for efficient integration into the team.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
Cheerleading Coach
Wildwood Catholic Academy
08.2010 - Current
- Provided training direction, encouragement and motivation to prepare cheerleaders for events.
- Mentored young athletes, providing guidance on personal growth and academic achievements.
- Managed scheduling for practices, performances, and competitions, ensuring timely communication with parents and team members.
- Taught cheerleaders safety and proper stunting and tumbling techniques through proper demonstrations.
- Consistently enforced safety protocols during practices, reducing injury rates among participants significantly.
Restaurant Hostess (seasonal)
Carini's Pizza and Italian Restaurant
05.2017 - 09.2019
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Completed daily side work and opening and closing duties.
- Maintained balanced cash drawer with correct money values.
Receptionist (seasonal)
H & R Block Tax Services
01.2011 - 04.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Military Police Officer
United States Army
01.2008 - 07.2010
- Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
- Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
- Provided security support for high-profile events, ensuring the safety of all attendees including high-ranking officials and dignitaries.
- Participated in anti-terrorism measures by identifying potential threats and taking appropriate action to mitigate risk.
Education
Bachelor of Science - Criminal Justice
Wilmington University
Wilmington, DE05.2020
Associate of Science - General Studies
Atlantic Cape Community College
Mays Landing, NJ05.2018
High School Diploma -
Wildwood Catholic High School
North Wildwood, NJ05.2006
Skills
- Call prioritization
- Professionalism and Integrity
- Problem-Solving
- Time Management
- Multitasking
- Excellent Communication
Timeline
Restaurant Hostess (seasonal)
Carini's Pizza and Italian Restaurant
05.2017 - 09.2019
Communications Officer
City of North Wildwood
04.2011 - Current
Receptionist (seasonal)
H & R Block Tax Services
01.2011 - 04.2019
Cheerleading Coach
Wildwood Catholic Academy
08.2010 - Current
Military Police Officer
United States Army
01.2008 - 07.2010
Bachelor of Science - Criminal Justice
Wilmington University
Associate of Science - General Studies
Atlantic Cape Community College
High School Diploma -
Wildwood Catholic High School
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