Carin Wert

Primary Responsibilites:

• Forge relationships with Key customers and consultants, and act as main contact for UnitedHealthcare and as “CEO” of their Account book of business
• Renew the customer year over year in the 200-3000 group segment
• Clearly demonstrate the value propositions for Specialty and Ancillary business to improve customer growth and retention
• Develop and Monitor client financial performance, including renewal planning and negotiation
• Act at Account management trad lead, providing direction and support as required
• Exceed objectives for customer and broker satisfaction, persistency, and for developing new business with existing accounts
• Secure new business through marketing and effective product and service expansion
• Work with Account Executives to win new business and to participate in finalist presentations and RFP activity
• Become a subject matter expert of products, service and technology for customers and brokers
• Demonstrate sales, marketing and technical expertise in customer and broker meetings

• Served as advisor to account team to make sure team executed work effectively and smoothly and served as point of escalation for both internal teams and clients in solving challenges.
• Maintained high visibility within client organization, cultivated strong, long-term relationships with key decision-makers and verified client awareness of full company capabilities.
• Partnered with department leads to create innovative ways to impact client's business results, fueled by full understanding of client's business model and objectives.
• Collaborated with research, planning and analytics teams to target behaviors and understand motivational drivers that yield effective and creative communication strategies.
• Guided development of marketing communications plans and outputs, coordinating with strategy team and verifying strategically sound and imaginative programs.

• Upheld compliance, quality and service standards.
• Established accounts for new customers and updated existing accounts with current demographic and order information.
• Resolved problems by performing both routine and complex account updates.