Carina Burgos
Fresno,CA
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
California Check Cashing
10.2022 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
Property Manager
JMR Property Management
02.2020 - 08.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Education
High School Diploma -
Roosevelt High School
Fresno, CA07.2012
Skills
- Data Entry
- Information Security
- Scheduling
- Call Management
- Paperwork Processing
- Complaint Resolution
Timeline
Customer Service Representative
California Check Cashing
10.2022 - 09.2023
Property Manager
JMR Property Management
02.2020 - 08.2022
High School Diploma -
Roosevelt High School