Summary
Overview
Work History
Education
Skills
Websites
Extracurriculars
Timeline
Generic

Carina Cedeno

Cleveland,OH

Summary

Skilled in customer service and retail management, with a proven ability to create outstanding experiences for customers while ensuring their satisfaction. Seeking to transition into a business professional role where I can utilize my expertise in building strong relationships and solving problems to contribute to organizational growth and success. My goal is to leverage my experience and dedication to excellence to make a meaningful impact in a dynamic business environment.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Planet Fitness
02.2024 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.

Tutoring Center Front Desk Assistant

Owens Community College
10.2023 - 01.2024
  • Greeted visitors and student upon arrival, offered assistance, and answered questions.
  • Maintained a professional and welcoming front desk area, setting a positive first impression for student.
  • Controlled and navigated students through our sign-in and sign-out processes.

Special Events Intern

Cleveland Browns
07.2023 - 08.2023
  • Supported events execution and venue set up and tear down.
  • Assisted in content development for events, drafting and distributing promotional materials.
  • Facilitated smooth on-site operations by overseeing setup, breakdown, and cleanup efforts.
  • Expanded networking opportunities by representing the organization at industry conferences or meetings related to special events management field.
  • During my time, I was able to set up and work events such as Browns Training Camp, Joe Thomas's Hall of Fame events, the Browns Backers President Summit, a Youth Football Camp, and much more.

Event Staff

NFL Hall of Fame Health
05.2023 - 05.2023
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Assisted in the successful execution of events by setting up and breaking down equipment, signage, and decorations.
  • Enhanced event attendee experience by providing excellent customer service and addressing any concerns.
  • Implemented efficient check-in processes, minimizing wait time for guests upon arrival at events.
  • Welcomed guests to events, checked invitations, and oversaw proper seating.

Cashier

Meijer
02.2023 - 05.2023
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Cook

Burger King
06.2022 - 08.2022
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.

Council Woman Assistant

Cleveland City Council
06.2021 - 07.2021
  • This was a temporary job where I would help councilwoman Jasmin Santana from Cleveland's Ward 14
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.

Education

BBA - Business

Cleveland State University
Cleveland, OH
05.2026

Previous -

Owens Community College
Toledo, Ohio
01.2024

Previous -

Concordia University AA
Ann Arbor, Michigan
05.2023

Diploma -

Lutheran West High school
Rocky River, Ohio
05.2022

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Problem Resolution
  • Customer Relations
  • Money handling abilities
  • Customer satisfaction measurement
  • Patience and Empathy
  • Cleaning and sanitizing
  • Order Taking

Websites

Extracurriculars

During my high school years, I dedicated myself to athletics, participating as a three-sport varsity athlete in basketball, softball, and soccer. Following high school, I continued my athletic journey by playing collegiate basketball at Concordia University Ann Arbor and Owens Community College.

Through these experiences, I developed a profound appreciation and understanding of sports and the business aspects surrounding them, including marketing, special events, and the various career paths within the sports industry. Moreover, I cultivated lasting and meaningful connections, enabling me to expand my network and explore new opportunities while connecting with impactful individuals.

Timeline

Customer Service Representative

Planet Fitness
02.2024 - Current

Tutoring Center Front Desk Assistant

Owens Community College
10.2023 - 01.2024

Special Events Intern

Cleveland Browns
07.2023 - 08.2023

Event Staff

NFL Hall of Fame Health
05.2023 - 05.2023

Cashier

Meijer
02.2023 - 05.2023

Cook

Burger King
06.2022 - 08.2022

Council Woman Assistant

Cleveland City Council
06.2021 - 07.2021

BBA - Business

Cleveland State University

Previous -

Owens Community College

Previous -

Concordia University AA

Diploma -

Lutheran West High school

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