Carina Cruz
Visalia,CA
Summary
15 years of customer service.
Distinguished for excellence at DoorDash with a 100% completion rate, I bring a blend of exceptional customer service and adept route management skills. My background spans safe driving, efficient delivery scheduling, and fostering strong client relationships, ensuring satisfaction and loyalty. My proactive approach and positive attitude have consistently enhanced operational efficiency and customer experiences.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Delivery Driver
DoorDash
08.2022 - Current
- Over 3000 Deliveries with a 5 Star Rating
- 100% Completion Rate
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
Medical Transportation Driver
Carecar
07.2022 - Current
- Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
- Communicated with patients and healthcare workers in both English and Language.
- Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
- Improved patient satisfaction by providing timely and efficient medical transportation services.
- Streamlined communication with dispatchers, promptly addressing any changes or issues related to the transportation schedule.
- Assisted in reducing wait times for patients, coordinating with healthcare facilities for prompt pick-up and drop-off schedules.
- Moved patients up and down inclines and stairs safely using wheelchairs and gurneys.
- Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
- Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
- Assisted handicapped customers to safely complete transfers between van and facility.
- Effectively communicated with dispatch to schedule transport progression and receive new orders.
- Reduced stress levels for patients during travel by engaging in friendly conversation and providing compassionate support when needed.
Delivery Driver
Spark / Walmart
07.2022 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
Service Manager
Visalia Country Club
07.2017 - 05.2022
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
Event Coordinator
Visalia Country Club
07.2017 - 05.2022
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
- Brainstormed and implemented creative event concepts and themes.
- Enhanced attendee experience by meticulously planning and executing event logistics.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
- Secured high-quality entertainment acts, enhancing attendee enjoyment and generating buzz around events.
- Coordinated with security services to ensure safety of attendees, addressing potential risks and compliance issues.
Lead Server
Visalia Country Club
02.2007 - 07.2017
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
- Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
- Ensured compliance with food safety regulations by regularly reviewing proper food handling procedures with the serving team.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Coordinated large group reservations, working closely with event planners to ensure seamless execution of special occasions.
- Improved overall table turnover rate by efficiently completing tasks such as clearing dishes and resetting tables between parties.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Oversaw inventory management for front-of-house supplies, minimizing waste while ensuring adequate stock levels.
- Developed strong relationships with guests, fostering loyalty and repeat business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
GED - General Studies
Madera Independent Studies
Madera, CA05.1988
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Problem-solving
- Safe driving
- Time management skills
- Clean driving record
- Loading and unloading
- GPS and route planning
- Route management
- Safe driving record
- Order picking and processing
- Delivery scheduling
- Stocking and inventory
- Quality assurance
- Dispatch communication
- Client relationship management
- Order verification
- Mileage tracking
- Shopping orders
Certification
TIPS California RBF Certificate
Serve safe Certificate
Timeline
Delivery Driver
DoorDash
08.2022 - Current
Medical Transportation Driver
Carecar
07.2022 - Current
Delivery Driver
Spark / Walmart
07.2022 - Current
Service Manager
Visalia Country Club
07.2017 - 05.2022
Event Coordinator
Visalia Country Club
07.2017 - 05.2022
Lead Server
Visalia Country Club
02.2007 - 07.2017
GED - General Studies
Madera Independent Studies
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