Carina Delgado
Romeoville,IL
Summary
Dynamic Shift Supervisor at Starbucks with a proven track record in enhancing customer satisfaction through exceptional service and effective team leadership. Skilled in process development and SQL, I excel in fostering relationships and driving operational efficiency, ensuring a clean and organized environment while managing inventory effectively.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Starbucks
Western Springs, Illinois
2022.10 - 2026.08
- Delivered friendly customer service, enhancing guest experiences through precise drink preparation.
- Prepared and served beverages and food items to Starbucks standards.
- Took customer orders accurately and quickly through POS system.
- Educated customers on product offerings and provided tailored recommendations to enhance their choices.
- Maintained cleanliness and organization of store while restocking supplies to ensure smooth operations.
- Followed food safety and sanitation guidelines during food handling and preparation.
- Worked with team members to keep operations running smoothly during peak hours.
- Participated in inventory management to ensure proper stock rotation and availability.
Technical Support Desk
2021.01 - 2022.01
- IT
- Customer support
- Working with all Microsoft applications
- Uploading documents as needed to the cloud
- Able to work with Azure
- Communication skills
- Inputting tickets
Medical Coding Technician (intern)
2018.01 - 2020.01
- Input Information
- Assign Codes
- Audit documentation
- Work with Microsoft applications
- Assist with Billing
Education
Associate of Applied Science - Information Technology & Networking- Network Systems Administration
DeVry University
Naperville, IL2026-10
Academic Deans List -
DeVry University
2026-10
Graduate Certificate - Medical Coding & Billing
DeVry University
Romeoville, IL2026-02
Bachelor of Science - Information Technology and Networking- Cybersecurity
DeVry University
Naperville, IL2024-07
Networking Essentials Certificate -
DeVry University
Naperville, IL2023-10
Associate in the Arts- General Education -
Morton College
Cicero, IL2022-05
Skills
- Inventory Management Cross-department communication Leadership skills Building relationships Client support
- Process improvement SQL Point of Sale Systems Microsoft (Word, Excel, Visio) Customer Engagement Problem Solving Team Collaboration Data Organization Data Analysis
- Product Knowledge Sales Techniques Data Entry Digital Tools Customer Insights Operational Efficiency Health Records Management Customer Loyalty Product Training
- System Management
- Microsoft Office
- Inventory management
- Service Excellence
- Operational Support
- Shift Management
- Staff Development
- Customer Satisfaction
RELEVANT PROJECTS
- Home Security System Build, Charged with building a home security system project by using Internet of Things., Implemented flowcharts and IPO (input-process-output) charts and created a plan that outlined the setup of the security system / functionalities., Utilized IPO charts determine the home security system's capabilities and used Arduino to upload the code., Employed flowcharts to show the process and how the home security system worked. The initiative was successful; the home security system detected movement with its motion sensor and the buzzer provided an alert.
- Engineer/Developer | Traffic Light Coordinator, Charged with developing a Traffic Light Controller to record motion activity, which would then be uploaded to the database to determine “busy times.”, Utilized LEDs, C++, Arduino as the environment, an ESP32 Wi-Fi Microchip, and Cayenne as the Cloud provider to manage the data., Commended for developing the Traffic Light Controller, which significantly improved traffic flow.
IT RELATED COURSEWORK
- Project Management
- Management of Technology Resources
- Penetration Testing
- Data Center Virtualization
- Database Systems & Program Fundamentals
- Discrete Math in Information Technology
- Intro to Operating Systems
- Introduction to Programming
- Introduction to Digital Devices
- Fundamentals of Cloud Computing
- Fundamentals of Information Systems Security
- Fundamentals of Information Technology and Networking
- Programming with Objects
- Intro to AI and Machine Learning
- Intermediate Information Technology & Networking 1&2
- Wired, Optical, & Wireless communications w/lab
- Converged Networks w/Labs
- Ethical Hacking
- Network Security Testing w/Lab
- Course No. MGMT404
- Course No. MGMT 408
- Course No. SEC 322
- Course No. NETW 404
- Course No. CEIS 236
- Course No. Math 234
- Course No. CEIS 106
- Course No. CEIS 110
- Course No. CEIS 114
- Course No. NETW 211
- Course No. SEC 285
- Course No. NETW 191
- Course No. CEIS 150
- Course No. CEIS 312
- Course No. NETW 260-270
- Course No. NETW 310
- Course No. SEC 311
MEDICAL CODING AND BILLING COURSEWORK
- Health Insurance Billing and Reimbursement
- Basic Medical Terminology
- Electronic Health Record and Digital Health
- Fundamentals of Human Anatomy and Physiology
- Medical Ethics Compliance and Patient Privacy
- CPT Coding with Application
- ICD Coding 1
- Professional Skills for Healthcare
- Course No. HIT 235
- Course No. HIT 111
- Course No. HIT 125
- Course No. BIOS 105
- Course No. HIT 223
- Course No. HIT 206
- Course No. HIT 216
- Course No. HIT 101
Accomplishments
- Summa Cum Laude
Timeline
Shift Supervisor
Starbucks
2022.10 - 2026.08
Technical Support Desk
2021.01 - 2022.01
Medical Coding Technician (intern)
2018.01 - 2020.01
Associate of Applied Science - Information Technology & Networking- Network Systems Administration
DeVry University
Academic Deans List -
DeVry University
Graduate Certificate - Medical Coding & Billing
DeVry University
Bachelor of Science - Information Technology and Networking- Cybersecurity
DeVry University
Networking Essentials Certificate -
DeVry University
Associate in the Arts- General Education -
Morton College