Carina Gonzalez
New York
Summary
Motivated and customer-focused professional with experience in team supervision, dental office coordination, and retail sales. Skilled in customer service, leadership, communication, and multitasking in fast-paced environments. Proven ability to build strong relationships, support daily operations, and deliver exceptional client experiences
Overview
10
10
years of professional experience
Work History
Estee Lauder
Macys
Macys Herald Square
12.2024 - Current
- Consistently met or exceeded individual and team sales goals.
- Cultivated strong customer relationships, driving repeat business and reinforcing brand loyalty.
- Guided customers in selecting products tailored to their needs and preferences, fostering informed purchasing decisions.
- Delivered personalized beauty and skincare consultations, enhancing customer satisfaction and loyalty.
- Demonstrated extensive knowledge of skincare, makeup, and fragrance products.
- Educated customers on product benefits, application techniques, and skincare routines.
- Participated in product launches, promotional events, and in-store demonstrations.
Supervisor
Yankee Stadium
Bronx County, NY, USA
04.2017 - 08.2024
- Coordinated daily operations and supervised staff during high-volume events to enhance service delivery.
- Supervised and coordinated daily operations for staff during high-volume events.
- Managed employee scheduling, attendance, and shift assignments to optimize workforce efficiency.
- Resolved customer concerns and escalated issues.
- Ensured compliance with company policies, safety procedures, and stadium regulations.
- Collaborated with management and departments to streamline event operations and improve coordination.
- Supported large crowds and fast-paced environments while maintaining service standards.
Dental
Dr. Dmitry Gerber, DDS
New York, NY, USA
09.2018 - 07.2019
- Scheduled appointments and managed daily office calendars.
- Recorded patient medical histories and updated dental records to ensure accurate treatment planning.
- Answered phone calls, responded to patient inquiries, and coordinated treatment scheduling.
- Checked patients in and out, delivering excellent customer service to enhance patient experience.
- Maintained accurate patient records and ensured HIPAA compliance.
- Processed insurance information, verified benefits, and managed patient payments to facilitate seamless transactions.
- Sterilized instruments and followed infection control and safety protocols.
- Educated patients on post-treatment care and oral hygiene practices.
- Collaborated with dental staff to ensure efficient office operations and positive patient experiences.
Dental
Atlantic Terminal Mall
Kings County, NY, USA
09.2016 - 04.2017
- Scheduled appointments and managed daily office calendars.
- Recorded patient medical histories and updated dental records to ensure accurate treatment planning.
- Answered phone calls, responded to patient inquiries, and coordinated treatment scheduling.
- Checked patients in and out, delivering excellent customer service to enhance patient experience.
- Maintained accurate patient records and ensured HIPAA compliance.
- Processed insurance information, verified benefits, and managed patient payments to facilitate seamless transactions.
- Sterilized instruments and followed infection control and safety protocols.
- Educated patients on post-treatment care and oral hygiene practices.
- Collaborated with dental staff to ensure efficient office operations and positive patient experiences.
Education
Health Service Management
Berkeley College
New York, NY04.2023
Nursing -
Columbia University
New York, NY01.2016
High School -
Leadership & Public Service High School
New York, NY06.2013
Skills
- Team Leadership & Staff Supervision
- Customer Service Excellence
- Employee Training & Development
- Conflict Resolution
- Communication Skills
- Scheduling & Calendar Management
- Patient Coordination
- Appointment Scheduling
- Insurance Verification
- Front Desk Operations
- Administrative Support
- Medical Records Management
- Beauty & Skincare Product Knowledge
- Relationship Building
- Cash Handling & Payment Processing
- Inventory Management
- Multitasking in Fast-Paced Environments
- Problem Solving
- Microsoft Office (Word, Excel, Outlook)
- Time Management
- Team Collaboration
- Attention to Detail
Timeline
Estee Lauder
Macys
12.2024 - Current
Dental
Dr. Dmitry Gerber, DDS
09.2018 - 07.2019
Supervisor
Yankee Stadium
04.2017 - 08.2024
Dental
Atlantic Terminal Mall
09.2016 - 04.2017
Nursing -
Columbia University
High School -
Leadership & Public Service High School
Health Service Management
Berkeley College