CARINA KANNIAH
Frederick,MD
Summary
Healthcare payments professional with a solid track record in processing high-volume transactions accurately. Proven ability to resolve discrepancies and maintain quality standards while delivering exceptional patient support and collaboration with healthcare providers. Effective in remote settings, meeting productivity goals while ensuring compliance with established procedures.
Overview
18
18
years of professional experience
Work History
PROGRAM SENIOR PAYMENT SPECIALIST
HealthWell Foundation
09.2021 - 08.2026
- Transitioned to the Payments department, where I spent the majority of my time processing and researching healthcare payments.
- Processed high-volume healthcare payment transactions with accuracy and adherence to established procedures and quality standards, ensuring compliance with departmental requirements.
- Processed payments involving patients, healthcare providers, pharmacies, and premium-related transactions.
- Reviewed payment and account information to identify discrepancies and issues, facilitating timely resolution through additional research or follow-up.
- Researched payment and account questions and took appropriate action to support accurate and timely processing.
- Provided inbound payment support and assisted callers with payment, account, and transaction-related questions.
- Made outbound calls to obtain information, resolve payment issues, and support timely completion of transactions.
- Documented account activity, updates, and case information accurately within established workflows.
- Collaborated with internal departments to investigate and resolve payment and account issues, enhancing overall transaction accuracy and service efficiency.
- Maintained professionalism, patience, and sound judgment when handling sensitive financial and healthcare-related interactions.
- Managed high-volume payment processing during periods of increased departmental workload while maintaining attention to detail and accuracy.
- Started at HealthWell in Enrollments, supporting enrollment-related processes and member assistance.
- Moved to Grant Support, where responsibilities included Dx (diagnosis) verification and Medicare verification.
PATIENT SERVICE COORDINATOR
RadNet Frederick Contact Center
Frederick, Maryland
04.2018 - 09.2021
- Scheduled, rescheduled, and canceled patient examinations while maintaining accurate patient and account information in RIS.
- Guided patients through insurance, procedure details, preparation steps, and scheduling inquiries.
- Reviewed patient information and escalated issues to ensure timely resolution and optimal patient experience.
- Communicated with referring physicians, clinical staff, and internal departments to resolve patient scheduling and service issues.
- Provided high-volume inbound and outbound telephone support to patients while maintaining professional and compassionate service.
- Maintained composure and professionalism when assisting frustrated or difficult callers.
- Pre-registered patients, scanned documents, faxed reports, entered clinical information, and supported daily contact-center operations.
- Maintained accurate records and executed administrative tasks to support seamless operations in a fast-paced healthcare environment.
FRONT OFFICE MANAGER
Longman Properties
Frederick, Maryland
10.2010 - 04.2018
- Oversaw daily front-office operations, ensuring exceptional customer service and adherence to administrative standards.
- Hired, trained, scheduled, and evaluated front-office employees.
- Resolved customer and guest concerns efficiently and professionally.
- Compiled bank deposits, daily performance reports, and revenue and occupancy forecasts to support financial accuracy.
- Monitored credit reports, rate variance, occupancy, revenue-management information, and daily operational activity.
- Utilized front-office computer systems to generate reports, maintain organized files, and facilitate administrative functions.
- Managed multiple priorities while maintaining accuracy, organization, and professional communication.
LOSS MITIGATION SPECIALIST
Wells Fargo
Frederick, Maryland
08.2008 - 10.2010
- Contacted delinquent borrowers to gather financial information, update account data, and identify suitable repayment or resolution options, improving borrower engagement.
- Reviewed financial statements, debt ratios, payment history, and available options to identify appropriate solutions.
- Educated borrowers on payment options and collaborated with them to achieve viable resolutions, enhancing customer satisfaction.
- Used active listening, call control, and objection-handling skills when communicating with borrowers regarding sensitive financial matters.
- Maintained accurate account information and documentation during resolution process, ensuring compliance and facilitating streamlined follow-ups.
Education
Some College (No Degree) - Business Management Coursework
Frederick Community College
Frederick, MarylandSome College (No Degree) - Hotel Management
Icesa
Durban, South AfricaHigh School Diploma -
High School
Durban, South Africa Skills
- Healthcare Payment Processing
- Payment Compliance
- Payment & Account Research
- Payment quality control
- Billing & Payment Support
- Medicare Verification
- Dx/Diagnosis Verification
- Financial Documentation
- Account reconciliation
- Data Entry & Documentation
- Problem Resolution
- Customer service
- Enrollment Support
- Patient & Provider Support
Timeline
PROGRAM SENIOR PAYMENT SPECIALIST
HealthWell Foundation
09.2021 - 08.2026
PATIENT SERVICE COORDINATOR
RadNet Frederick Contact Center
04.2018 - 09.2021
FRONT OFFICE MANAGER
Longman Properties
10.2010 - 04.2018
LOSS MITIGATION SPECIALIST
Wells Fargo
08.2008 - 10.2010
Some College (No Degree) - Business Management Coursework
Frederick Community College
Some College (No Degree) - Hotel Management
Icesa
High School Diploma -
High School