Carina Ortiz
Callahan,Florida
Summary
Excellent Sales Associate with a track record of enhancing customer engagement and boosting sales at Vintage Vinyl and Collectables, Randy Wood Guitars, as well as The Sunday Dress. Excelled in payment processing and exceptional customer service, significantly increasing repeat business. Demonstrated expertise in business development and promotional support, adept at creating compelling merchandise displays and fostering lasting customer relationships.
Overview
3
3
years of professional experience
Work History
Sales Associate
Vintage Vinyl and Collectables, Randy Wood Guitars
02.2024 - 08.2024
- Built up their social media presence and improved customer engagement.
- Effectively announced and organized sales/events the business owner was holding to encourage customers to come and participate.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Researched to effectively price the store's merchandise.
- Evaluated conditions of products to determine their worth for consumers.
Sales Associate
The Sunday Dress
12.2021 - 06.2023
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Built relationships with customers to encourage repeat business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Recommended complementary purchases to customers, increasing revenue.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
Education
Biology
University of California, Irvine
Irvine, CABachelor of Science - Biology
University of North Florida
Jacksonville, FL06.2027
High School Diploma -
Murrieta Valley High School
Murrieta, CA06.2022
Skills
- Payment Processing
- Contract Preparation
- Promotional support
- Business Development
- Time Management
- Store Opening and Closing
- Cash Handling
- Exceptional customer service
- Sales expertise
- Merchandise Display
- Customer Service
- Multi-tasking strength
Timeline
Sales Associate
Vintage Vinyl and Collectables, Randy Wood Guitars
02.2024 - 08.2024
Sales Associate
The Sunday Dress
12.2021 - 06.2023
Biology
University of California, Irvine
Bachelor of Science - Biology
University of North Florida
High School Diploma -
Murrieta Valley High School
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