Carina Pagani
Oldsmar,FL
Summary
Dynamic customer service professional with extensive experience as a waiter in high-volume dining establishments. Recognized for exceptional communication and interpersonal skills that foster positive guest experiences and streamline table management. Proven track record of enhancing workflow efficiencies, significantly bolstering the restaurant’s reputation for outstanding service. Adaptable problem-solver, consistently driving increased customer satisfaction and repeat business.
Overview
25
25
years of professional experience
Work History
Event Coordinator
White Glove Staffing
Tampa, FL
04.2022 - Current
- Coordinated and executed over XX large-scale events annually, including logistics, vendor management, and attendee experience.
- Developed and maintained event timelines, ensuring all tasks were completed on schedule.
- Organized vendor contracts, negotiated fees, and ensured compliance with all regulations.
- Negotiated contracts with venues, caterers, and entertainment providers to secure favorable terms and pricing.
- Developed event themes and concepts to ensure successful execution of events.
Head Bartender
Lima
Maui, HI
01.2020 - 11.2022
- Trained new bartenders on proper techniques for mixing drinks and pouring beers.
- Monitored bar inventory and promptly restocked low items before depletion.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Planned and coordinated special events to boost customer numbers and profits.
Bartender/Server
The Gallway Hooker
New York, NY
02.2012 - 08.2016
- Greeted guests with friendliness and professionalism.
- Neatly sliced and pitted fruit for garnishing drinks.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
Retail Store Owner
Electric Bones
Miami, FL
03.2010 - 12.2012
- Created effective business plans to focus strategic decisions on long-term objectives.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Maintained inventory levels by ordering merchandise from suppliers.
- Monitored customer feedback about products and services via online reviews.
- Answered customer inquiries regarding product features, pricing, and availability.
- Ticketed, arranged and displayed merchandise to promote sales.
Server/Hostess Manager
Latin American Grill
Oldsmar, FL
02.2000 - 06.2010
- Trained new employees on restaurant procedures and plating techniques.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Presented menus and answered questions regarding items.
- Prepared drinks according to standard recipes.
Education
Bachelor of Arts - Dance
New World School of The Arts
Miami, FL05-2015
Skills
- Banquet coordination
- Hospitality and accommodation
- Customer service expertise
- Clear and effective communication
- Recipe and menu memorization
- Waiting tables
- Dining room management
- Special events planning
Timeline
Event Coordinator
White Glove Staffing
04.2022 - Current
Head Bartender
Lima
01.2020 - 11.2022
Bartender/Server
The Gallway Hooker
02.2012 - 08.2016
Retail Store Owner
Electric Bones
03.2010 - 12.2012
Server/Hostess Manager
Latin American Grill
02.2000 - 06.2010
Bachelor of Arts - Dance
New World School of The Arts
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