Carina Quiroga
Menifee,CA
Summary
Accomplished Property Management professional with expertise in property operations, accounts receivable collections, and resident relations across multiple communities. Delivered consistent 98%-100% monthly AR collection rates while overseeing financial reporting, leasing, and compliance. Guided site teams to achieve 94%-97% collection rates, enhancing overall operational efficiency. Experienced in Yardi, LRO, CRM, and YieldStar.
Overview
18
18
years of professional experience
Work History
Assistant Community Manager
Avenue5
Riverside, CA
10.2022 - Current
- Provide Property Manager coverage from August 2025 to present, overseeing daily operations, resident relations, staff coordination, financial performance, compliance, and escalated issues.
- Maintain a 98%–100% average monthly AR collection rate through proactive delinquency management, resident outreach, account monitoring, and targeted collection strategies.
- Provide AR and operational support to 3 properties totaling approximately 1,100 resident accounts, helping site teams improve collection performance and resolve complex account issues.
- Mentor and coach property teams on AR management, delinquency follow-up, account analysis, resident communication, leasing, and collection best practices, helping supported properties achieve an average 94%–97% monthly AR collection rate.
- Analyze AR trends, aging balances, and delinquency activity throughout the month; develop action plans to support collection goals and reduce outstanding balances.
- Manage the renewal process from start to finish, including reviewing expiration summary statistics, evaluating renewal pricing, approving renewal batches, and preparing renewal offer letters to support resident retention and revenue objectives.
- Participate in YieldStar revenue management calls, reviewing market rents, renewal pricing, occupancy, and competitive positioning to support revenue growth and resident retention.
- Perform all deposit accounting activities, including reviewing resident move-out accounts, calculating security deposit dispositions, processing applicable charges and refunds, and ensuring accurate and timely account reconciliation.
- Prepare eviction files and supporting documentation for delinquent accounts, ensuring required records and notices are organized and complete for the eviction process.
- Attended court proceedings related to property eviction matters and coordinated with management and legal representatives throughout the process.
- Managing small claims matters from initial response through resolution, including reviewing case documentation, preparing required materials, coordinating with relevant parties, and tracking matters through final resolution.
- Manage property and associate safety records, property loss claims, and risk management initiatives, ensuring accurate documentation and timely follow-up.
- Complete monthly MOR and financial reports for ownership, including property performance, financial activity, occupancy, rent collection, and budget tracking.
- Prepare monthly bonus and commission reports and maintain renovation tracking spreadsheets in collaboration with ownership.
- Manage leasing responsibilities as needed, including prospect follow-up, applications, resident communication, file audits, move-in preparation, leasing paperwork, and meeting deadlines.
- Perform pre-close and month-end accounting activities in accordance with established accounting calendar and procedure.
- Utilize Yardi and CRM systems to manage resident accounts, track collections, process renewals, perform deposit accounting, research account history, document activity, and monitor property performance.
- Collaborate with ownership, management, and site teams on financial performance, renovations, revenue management, resident concerns, and operational priorities.
- Support resident retention and community engagement by resolving concerns, maintaining strong resident relationships, and coordinating community events.
- Complete monthly market surveys and monitor market conditions to support leasing and revenue management decisions.
- Review and audit prospective resident files for move-in compliance and accuracy.
- Maintain organized, confidential records and improve office processes to support efficient property operations.
Assistant Community Manager
Fairfield Residential Company LLC
Temecula, CA
10.2017 - 10.2022
- Supported 7% renewal rent growth while maintaining a 65% resident renewal retention rate through strategic renewal and resident retention initiatives.
- Maintained a 96% average monthly rent collection rate through proactive payment tracking, delinquency follow-up, and resident communication.
- Managed property accounting, including rent collection, payment posting, bank deposits, rent roll reconciliation, financial reporting, and pre-close/month-end accounting.
- Prepared detailed financial, leasing, market, and operational reports for management and ownership review, including LRO and Yardi Market surveys.
- Managed the eviction process, including preparing required notices and legal documentation, ensuring compliance with notice requirements, and representing the community in court proceedings.
- Managed delinquent resident accounts by issuing balance-due notices, maintaining collection logs and aging reports, and referring eligible accounts to collection agencies for recovery.
- Managed small claims matters from initial response through resolution, including researching cases, preparing and filing documentation, coordinating service, attending court proceedings, presenting supporting evidence, and negotiating resolutions when appropriate.
- Prepared and maintained leases, addenda, resident notices, correspondence, and other legal and property documentation.
- Completed move-out inspections, assessed resident charges, and processed related account documentation.
- Managed renters insurance compliance, including monitoring coverage and assessing applicable fees.
- Conducted regular inspections of buildings, common areas, vacant units, and property grounds; identified needed repairs and recommended property improvements.
- Coordinated with maintenance teams to ensure timely completion of repairs, unit turns, and property enhancements.
- Supported leasing operations by showing and renting units, processing applications and move-ins, executing leases and renewals, and managing move-outs.
- Improved property performance through rent growth, expense management, resident retention, and operational oversight, supporting overall NOI objectives.
- Selected to train and onboard newly appointed Assistant Managers, providing hands-on guidance in property operations, company procedures, resident relations, systems, policies, and daily management responsibilities.
- Supported marketing and resident retention initiatives, coordinated community events, and developed relationships with local businesses, government agencies, and community organizations.
- Addressed resident concerns, service requests, lease violations, and conflicts while maintaining professional and effective resident relationships.
- Maintained accurate Yardi records, property files, financial documentation, and confidential resident information.
- Provided administrative and operational support to the Community Manager while managing multiple priorities and meeting established deadlines.
Leasing Agent
Fairfield Residential Company LLC
Santa Fe Springs, Ca
05.2015 - 10.2017
- Delivered lease-up results by consistently leasing 30–40 apartments per month in high-volume environments with aggressive occupancy goals, using prospecting, property tours, follow-up, and lead conversion.
- Resolved inquiries quickly by handling messages from residents, prospects, and vendors with active listening and open-ended questioning.
- Improved renewal outreach through distribution of notices and follow-up communication.
- Supported fair housing compliance through knowledge of federal, state, and local laws and provisions.
- Kept administrative records accurate through filing paperwork and database updates.
- Strengthened resident satisfaction through professional service and engagement.
- Prepared vacant units for showings after inspection.
- Advanced application processing by completing background checks and reference verification.
- Supported move-ins, move-outs, and leasing documentation.
- Kept resident files and leasing records current in property management systems.
- Expanded property visibility through online listing sites.
Sales Associate Cashier Biller
C Auto Parts
Menifee, California
11.2008 - 06.2013
- Provided exceptional customer service by assisting with product selection, purchases, inquiries, returns, exchanges, and complaints.
- Processed transactions, handled cash and credit payments, balanced registers, and maintained accurate sales records.
- Maintained organized merchandise displays, restocked inventory, and monitored/reported damaged or missing merchandise.
- Placed special orders and coordinated with other store locations to locate requested products.
- Supported team members during high-volume periods, promotions, and daily store operations.
- Matched invoices with purchase orders and receiving records; reconciled statements and resolved discrepancies.
- Maintained accurate records of invoices, payments, credits, and financial transactions.
- Communicated with suppliers to obtain corrected or missing documentation and maintained organized files for audit purposes.
Education
Criminal Justice
United Education College
Riverside, CA06-2013
Skills
- Leasing & Resident Retention
- AR & Collections Management
- Revenue management
- Eviction management
- Property operations
- Property Portfolio Management
- Financial reporting
- Ownership reporting
- Risk compliance
- Expertise in Yardi Voyager/ Plus, Radix, CRM, Realpage, LRO, and YieldStar
- Proficient in Excel, Outlook
- Team Leadership, Training & Mentoring
- Property oversight
- Conflict resolution
Languages
Spanish, Native or Bilingual
Timeline
Assistant Community Manager
Avenue5
10.2022 - Current
Assistant Community Manager
Fairfield Residential Company LLC
10.2017 - 10.2022
Leasing Agent
Fairfield Residential Company LLC
05.2015 - 10.2017
Sales Associate Cashier Biller
C Auto Parts
11.2008 - 06.2013
Criminal Justice
United Education College