Carina Rivera
Chicago,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
CSR
Old National Bank
Chicago, IL
02.2022 - 04.2024
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Followed up with customers to ensure their satisfaction.
- Assisted in the development of customer service procedures and policies.
- Maintained records of customer interactions, transactions, comments and complaints.
- Performed account maintenance activities such as updating client information in databases.
- Identified customer needs and provided appropriate solutions.
- Adhered to company's established protocols for handling confidential data.
- Handled customer inquiries and complaints in a timely manner.
- Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Customer Service Officer
Kohls Department Store
Chicago, IL
08.2016 - 02.2022
- Processed payments from customers using point of sale systems.
- Established trustful relationships with customers through effective communication skills.
- Provided customer service in a courteous and professional manner.
- Resolved customer issues in an efficient and timely manner.
- Handled escalated customer complaints and disputes in a professional manner.
- Managed daily operations of the Customer Service Department.
- Answered inbound calls, chats and emails to facilitate customer service.
Receptionist
Sweet Collection
Chicago, IL
04.2018 - 08.2020
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Responded to inquiries from internal staff members regarding office operations.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
Education
Some College (No Degree) - Anthropology
Northeastern Illinois University
Chicago, ILSkills
- Customer Focus
- Account updating
- Complaint resolution
- De-Escalation Techniques
- Multi-Task Management
- Payment Processing
- Customer consulting
- Research
Languages
Spanish
Native/ Bilingual
Timeline
CSR
Old National Bank
02.2022 - 04.2024
Receptionist
Sweet Collection
04.2018 - 08.2020
Customer Service Officer
Kohls Department Store
08.2016 - 02.2022
Some College (No Degree) - Anthropology
Northeastern Illinois University
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