Carina Santos
Davenport
Summary
Dynamic and results-driven professional with extensive experience in customer service at IHOP and Applebee's. Proven ability to enhance guest satisfaction through strong multitasking and team collaboration. Skilled in efficiently processing transactions and resolving complaints, ensuring a welcoming environment that fosters loyalty and repeat business.
Overview
12
12
years of professional experience
Work History
Waitress
IHOP
Davenport, FL
10.2018 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with menu knowledge to enhance guest dining experience.
- Collaborated with kitchen staff to ensure timely food delivery.
- Processed customer transactions accurately and efficiently.
- Maintained cleanliness and organization of dining area and utensils.
- Trained new employees on restaurant procedures and best practices.
- Resolved customer complaints promptly to ensure satisfaction.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Host/Server
Applebees
Davenport, FL
07.2016 - 02.2018
- Provided exceptional customer service in fast-paced dining environment.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted with menu recommendations, ensuring guest satisfaction through knowledge of offerings.
- Processed orders accurately and efficiently, collaborating with kitchen staff to ensure timely delivery.
- Trained new team members on operational procedures and customer service standards.
- Resolved customer complaints swiftly, enhancing overall dining experience and loyalty.
Housekeeper
R&D Cleans
Davenport
05.2014 - 02.2018
- Ensured cleanliness and sanitation of assigned areas following established protocols.
- Operated cleaning equipment efficiently to maintain high standards of hygiene.
- Assisted in inventory management of cleaning supplies and materials.
- Collaborated with team members to complete daily cleaning schedules on time.
Education
High School Diploma -
Ridge Community
Davenport, FL05.2014
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
Timeline
Waitress
IHOP
10.2018 - Current
Host/Server
Applebees
07.2016 - 02.2018
Housekeeper
R&D Cleans
05.2014 - 02.2018
High School Diploma -
Ridge Community