Carina Olvera
Utica,MI
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Aleva Stores
Utica, MI
12.2016 - 10.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High School Diploma -
Romeo High School
Romeo, MI06-2014
Skills
- Bilingual
- Multitasker
- Live chat support
- Credit card payment processing
- Order Processing
Timeline
Customer Service Representative
Aleva Stores
12.2016 - 10.2024
High School Diploma -
Romeo High School