Carina Thomas
Milwaukee,WI
Summary
Responsible and Dependable Customer Service Representative experienced in defining and analyzing customer requests to resolve issues. Confident communicator recognized for consistently receiving excellent customer feedback. Blends skills from a variety of work and educational backgrounds that lead to an open-minded work ethic.
Overview
12
12
years of professional experience
Work History
Billing and Accounts Receivable Specialist
WRICO STAMPING COMPANY
Milwaukee, USA
12.2023 - 08.2026
- Managed accounts receivable process, including invoicing, purchase orders, payment tracking, and collections.
- Collaborated with sales team to address billing inquiries and improve customer relations.
- Implemented payment reminder system to decrease outstanding invoices.
- Managed timely invoicing of clients and ensured accurate billing details.
- Maintained accurate records of all accounts receivable transactions.
- Executed data entry, managed outbound calls to customers, directed incoming calls, organized and filed paperwork, and handled email communications to support operations.
Customer Service Representative
Alpine Access Inc.
Milwaukee, USA
11.2018 - 06.2022
- Resolved customer issues through knowledgeable and friendly service, enhancing satisfaction.
- Facilitated customer interactions by answering inbound calls, chats, and emails.
- Assisted customers with payment processes and established plans for account compliance.
- Informed customers of billing procedures, processed payments, and set up convenient payment options.
- Maintained updated knowledge of promotions, guidelines, payment policies, and security practices.
- Streamlined logistics and tracking for customers using SAP ERP systems.
- Conducted outbound calls to gather essential account information from customers.
Cashier/ Sales Associate
Walmart
Milwaukee, USA
05.2015 - 09.2018
- Welcomed customers at registers, ensuring a positive first impression.
- Processed payments by cash, check, or credit card, issuing receipts and managing refunds.
- Maintained clothing department through stocking inventory and managing fitting rooms.
- Cross-trained in various departments to provide operational support and maintain service continuity.
- Executed daily retail operations to uphold customer service excellence and product availability.
- Organized women's apparel section for optimal presentation and customer navigation.
- Supported shoppers with assistance and guidance to enhance overall shopping experience.
- Managed organization of racks and tables to create an inviting shopping atmosphere.
Receptionist
Coe College
Cedar Rapids, USA
08.2014 - 05.2015
- Greeted visitors and assessed their purpose to ensure timely assistance.
- Answered phone calls, delivered information to callers, and directed them to the appropriate personnel.
- Coordinated administrative tasks, including test proctoring, proofreading, scheduling, and maintaining records through computer systems.
Education
High School Diploma -
Riverside University High School
Milwaukee, WI06-2014
Some College (No Degree) -
Coe College
Cedar Rapids, IASkills
- Accounts receivable management
- Payment processing
- Credits and refunds processing
- Transaction management
- Salesforce proficiency
- SAP and ERP systems knowledge
- Microsoft Office Suite
- Order entry accuracy
- Call handling and transfer
- Cash handling
- Customer service excellence
- Sales strategies
- Organizational skills
- Problem solving
- Typing proficiency
- Retail support services
Timeline
Billing and Accounts Receivable Specialist
WRICO STAMPING COMPANY
12.2023 - 08.2026
Customer Service Representative
Alpine Access Inc.
11.2018 - 06.2022
Cashier/ Sales Associate
Walmart
05.2015 - 09.2018
Receptionist
Coe College
08.2014 - 05.2015
High School Diploma -
Riverside University High School
Some College (No Degree) -
Coe College