Carina Volkman
Englewood,FL
Summary
Dedicated professional with experience in fine jewelry sales and customer service. Skilled in jewelry repair and identification. I'm bubbly and outgoing with a strong focus on exceptional customer service, relationship building, and loss prevention strategies. I take pride in helping and serving people. I enjoy working and offer my best work in everything I do. I'm a loyal and dedicated employee and I take my work very seriously.
Overview
1
1
year of professional experience
Work History
Fine Jewelry Specialist
Suncoast
Venice, FL
11.2025 - 02.2026
- Assisted customers in selecting fine jewelry, providing product knowledge and recommendations.
- Conducted detailed inspections of jewelry pieces to ensure quality and authenticity.
- Maintained organized displays, enhancing visual appeal and customer engagement.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in sales records.
- Educated clients on proper care and maintenance of fine jewelry items to enhance longevity.
- Mitigated potential losses by creating strict security protocols for the store when handling valuable merchandise during transactions and storage processes.
- Provided exceptional after-sales service, including jewelry cleaning, repair coordination, and follow-up communication to maintain customer satisfaction.
- Championed an exceptional customer service culture within the store team, fostering an environment where each client felt valued and prioritized during their shopping experience.
- Built lasting relationships with clients, ensuring repeat business and generating positive word-of-mouth referrals.
- Created and implemented a comprehensive loss prevention strategy by creating and conducting regular audits of inventory and refining operational procedures as needed.
Other Positions
At Suncoast
Venice, FL
11.2025 - 02.2026
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and payment options.
- Maintained accurate cash drawer balances throughout shifts.
- Resolved customer complaints promptly, ensuring satisfaction.
- Organized merchandise displays to enhance the shopping experience.
- Greeted customers entering store an built friendly relationships with regular customers.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise regularly.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Utilized inventory management software to track product levels and reorder supplies.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Trained new team members thoroughly and efficiently.
- Covered tasks for employees while needed on shift
Waitress Trainee
Midori Sushi and Hibachi
Englewood, FL
05.2025 - 10.2025
- Provided exceptional customer service by promptly taking and delivering orders.
- Assisted in maintaining cleanliness and organization of dining area and serving stations.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Learned menu items and daily specials to effectively communicate with customers.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
Education
High School Diploma -
Lemon Bay Highschool
Englewood, FLNo Degree - Currently in College
State College of Florida
Bradenton, FLSkills
- Jewelry repair
- Gemstone identification
- Expertise in precious metals identification
- Exceptional customer service
- Loss prevention strategies
- Sales target achievement
- Cash handling
- Relationship building with customers
- Store opening and closing
- Self motivation
- Friendly and helpful
- Problem-solving
- Honest and dependable
- Professionalism
- Product knowledge
- Team supervision
- Sales proficiency
Timeline
Fine Jewelry Specialist
Suncoast
11.2025 - 02.2026
Other Positions
At Suncoast
11.2025 - 02.2026
Waitress Trainee
Midori Sushi and Hibachi
05.2025 - 10.2025
High School Diploma -
Lemon Bay Highschool
No Degree - Currently in College
State College of Florida