Rania Shweb
Fine Jewlery Sale And Design Consultant/Buyer
Los Angeles
Summary
Dynamic Fine Jewelry Sales Consultant with a proven track record at Bloomingdales, consistently exceeding sales targets through exceptional customer service and strong communication skills. Adept at building rapport and providing tailored recommendations, I drive customer satisfaction and loyalty while showcasing my expertise in jewelry repair and visual merchandising.
Overview
20
20
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Fine Jewelry Sales Consultant/Brand Ambassador
Bloomingdales
Century City, CA
01.2011 - 03.2020
- Assisted clients in selecting exquisite engagement rings, leading to a memorable buying experience and positive word-of-mouth referrals.
- Enhanced customer satisfaction by providing personalized consultations and tailored recommendations for fine jewelry selections.
- Collaborated closely with team members to meet monthly sales targets consistently.
- Coordinated with suppliers to source rare gemstones or custom designs upon request from discerning clients.
- Acquired in-depth product knowledge through continual training sessions and industry research, enabling informed recommendations for clients seeking guidance.
- Cultivated a strong professional network within the industry, attending relevant events and maintaining connections with fellow professionals to stay updated on emerging trends and opportunities.
- Exceeded performance expectations regularly through the consistent application of proven sales tactics and a genuine passion for fine jewelry.
- Educated customers on proper care and maintenance of their fine jewelry pieces to ensure longevity and enjoyment of investment.
- Managed repair requests professionally, liaising between customers and expert jewelers to deliver timely solutions without compromising quality standards.
- Conducted regular inventory checks to ensure accurate stock levels, facilitating efficient re-ordering processes when necessary.
- Utilized strong communication skills to establish rapport with potential buyers quickly while identifying their needs precisely for targeted selling strategies.
- Built lasting relationships with customers, offering attentive service, follow-ups, and assistance in future purchases.
- Maintained an organized display area for fine jewelry items, creating an inviting environment that encouraged browsing and shopping.
- Offered exceptional after-sales support by addressing any concerns or issues promptly, fostering trust and loyalty among clientele.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Recommended complementary purchases to customers, increasing revenue.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Managed inventory levels at promotional events to ensure adequate product supply while minimizing waste or shortages.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Exceeded client expectations through timely event set-up, professional demeanor, and proactive problem-solving skills.
Sales Supervisor/Senior Brand Ambassador
Saks Fifth Avenue
Beverly Hills, CA
03.2008 - 01.2011
- Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Generated detailed reports highlighting team achievements as well as areas requiring further attention or improvement efforts.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Created innovative sales strategies, leading to improved market share and visibility for the company''s products.
- Assisted in forecasting sales trends, allowing for proactive strategy adjustments based on market conditions.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Constructed displays and signs to promote specified products and sales promotions.
Fine Jewler Sales Supervisor/Buyer
Gleim Jewlers
Palo Alto, CA
02.2000 - 03.2008
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Boosted sales by implementing effective training programs for new and existing employees.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Effectively coached team members to reach weekly and monthly sales goals.
- Created innovative sales strategies, leading to improved market share and visibility for the company''s products.
- Assisted in forecasting sales trends, allowing for proactive strategy adjustments based on market conditions.
- Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
- Promoted exceptional customer service by engaging clients on sales floor.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Constructed displays and signs to promote specified products and sales promotions.
- Implemented customer relationship management system, streamlining sales process and improving client retention.
- Led by example, consistently exceeding personal sales targets and inspiring team to achieve collective goals.
- Elevated customer service standards by establishing comprehensive feedback system to promptly address and resolve customer issues.
- Drove significant increase in cross-selling success by training staff on effective techniques and product knowledge.
- Enhanced team's sales performance by leading weekly strategy meetings.
- Optimized sales routes and territories for maximum efficiency and coverage, using detailed analytics and mapping tools.
- Maintained comprehensive knowledge of industry trends, competitor activity, and emerging technologies to inform strategic decisionmaking.
- Improved sales team's product knowledge with regular training sessions, enhancing their ability to meet customer needs.
- Negotiated advantageous contracts with suppliers, reducing costs and improving profit margins.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
Associate of Applied Science - Gemology
Santa Monice Gemology
Santa Monica, CA 02.2000 - 10.2000
Skills
Goal-oriented mindset
Exceptional customer service
Fluency in multiple languages
Building rapport
Brand representation
Jewelry repair
Sales target achievement
Problem-solving
Friendly and helpful
Problem-solving abilities
Strong communication and interpersonal skills
Visual merchandising
Customer service
Accomplishments
- Supervised team of [18 staff members.
- Resolved product issue through consumer testing.
- Maintained a great relationship with all luxury european designers and vendors .
- Developed great customer service and communication skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Fine Jewelry Sales Consultant/Brand Ambassador
Bloomingdales
01.2011 - 03.2020
Sales Supervisor/Senior Brand Ambassador
Saks Fifth Avenue
03.2008 - 01.2011
Associate of Applied Science - Gemology
Santa Monice Gemology
02.2000 - 10.2000
Fine Jewler Sales Supervisor/Buyer
Gleim Jewlers
02.2000 - 03.2008