Carina Yamileth Zelaya
Gainesville,GA
Summary
Passionate and dedicated bilingual, pursuing a career field working with kids currently enrolled at Brenau University-online student. As a mother myself, very well Skilled in maintaining a safe and clean environment, effective communicating with parents, and addressing concerns to ensure high parent satisfaction. Committed to promoting children's social and emotional well-being, creating nutritious meal plans, and fostering a collaborative work environment to drive team morale and productivity. Would really appreciate the opportunity of growth working with kids, always putting my best interest into my job responsibilities.
My current job position is not working out for me due to commute, otherwise I am passionate about my career change into working with children.
Overview
8
8
years of professional experience
Work History
Customer Service Collections Representative
Keystone
Atlanta, GA
02.2017 - Current
- Navigated complex collection cases, utilizing effective negotiation skills for successful outcomes.
- Enhanced team productivity, providing consistent coaching and support to fellow representatives.
- Managed high-volume call center environment, handling inbound and outbound calls professionally and efficiently.
- Reduced delinquency rates with proactive communication and targeted payment plans.
- Increased customer satisfaction by promptly addressing and resolving account issues.
- Responded to customer inquiries and provided detailed account information.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Balanced multiple priorities effectively while maintaining strong attention to detail in all aspects of work.
Education
CPR/ AED/ First-Aid Certified
Special/ Elementary Education - Education
Brenau University
Gainesville, GAHigh School Diploma -
Mceachern High School
Powder Springs, GA05.2015
Skills
- Bilingual (English & Spanish)
- Team Player
- Work Ethic
- Time management
- Problem Solver
- Dedicated, passionate
- Leadership
- Communication
- Hardworking
- Patient
- Eager for growth in childcare career field
Timeline
Customer Service Collections Representative
Keystone
02.2017 - Current
CPR/ AED/ First-Aid Certified
Special/ Elementary Education - Education
Brenau University
High School Diploma -
Mceachern High School