Open To Work
NICOLE CASTRO VENTURA
Orlando,FL
Summary
Bilingual Administrative and Customer Support Professional with experience in healthcare operations, high-volume environments, and office administration. Proven ability to manage 60-80+ daily interactions, resolve complex issues across multiple systems, and maintain accuracy in fast-paced settings. Skilled in EMR/EHR, CRM platforms, payroll support, and Microsoft 365. Highly organized, detail-oriented, and adaptable across administrative, customer service, and operations roles.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative / Advocate
CVS Health
Orlando, FL
10.2024 - 03.2026
- Managed 60-80+ daily patient and member interactions in a fast-paced environment
- Resolved complex issues across multiple systems, improving accuracy and efficiency
- Assisted with prescriptions, orders, and billing inquiries
- Consistently exceeded KPIs for quality, productivity, and customer satisfaction
Scheduling Coordinator
Orlando Health Imaging Centers
Orlando, FL
05.2023 - 07.2024
- Scheduled 40-60 patient appointments daily while maintaining EMR accuracy
- Coordinated referrals and ensured completion of required documentation
- Resolved scheduling and system-related issues to improve workflow efficiency
- Supported front desk and patient intake operations
Administrative Assistant
Catholic Charities
Orlando, FL
10.2022 - 05.2023
- Supported daily administrative operations and processed client intake forms
- Reviewed timesheets and processed payroll documentation for staff
- Coordinated meetings, calendars, and detailed meeting minutes
- Assisted with onboarding and training of new employees and volunteers
Receptionist Coordinator
Accomplished Home Care
Orlando, FL
12.2021 - 10.2022
- Managed scheduling and coordination for 100+ clients weekly
- Maintained payroll tracking and improved documentation accuracy
- Conducted onboarding interviews and supported hiring processes
- Acted as liaison between staff, caregivers, and clients
Customer Service Representative
Conduent
Orlando, FL
03.2020 - 03.2021
- Handled 70+ customer interactions daily in a high-volume environment
- Maintained CRM records and tracked issue resolution
- Delivered efficient, solution-oriented customer service
Education
Dental Assistant Certificate -
Concorde Career Institute
Orlando, FLHigh School Diploma -
El Redentor Educative Center
Orlando, FLSkills
- Patient Scheduling & Registration
- EMR/EHR & CRM Systems
- Insurance Verification & Authorizations
- HIPAA Compliance
- High-Volume Customer Service
- Microsoft 365 (Excel, Outlook, Teams)
- Data Entry & Accuracy
- Payroll Processing & Timesheet Verification
- Office Administration & Executive Support
- Bilingual (English & Spanish)
- Issue resolution
Certification
ADP Payroll / Payroll Specialist Certification
Languages
- Spanish
- English
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteHybridSalary Range
$22/hr - $1000/hrTimeline
Customer Service Representative / Advocate
CVS Health
10.2024 - 03.2026
Scheduling Coordinator
Orlando Health Imaging Centers
05.2023 - 07.2024
Administrative Assistant
Catholic Charities
10.2022 - 05.2023
Receptionist Coordinator
Accomplished Home Care
12.2021 - 10.2022
Customer Service Representative
Conduent
03.2020 - 03.2021
Dental Assistant Certificate -
Concorde Career Institute
High School Diploma -
El Redentor Educative Center