Lesa Lindo-Cox
Haslet
Summary
I’m an experienced and compassionate professional with over 15 years of success in healthcare administration, patient relations, and customer service. I’ve built my career on delivering excellent care, maintaining accurate records, and ensuring patients feel valued and supported. In recent years, I’ve remained active in my community through volunteer work, helping students with special needs and supporting school programs. These experiences have strengthened my communication, organization, and problem-solving skills — qualities that align perfectly with both healthcare and customer service roles. I’m now ready to bring my skills, reliability, and compassion back into a professional environment where I can continue making a positive contribution.
Overview
22
22
years of professional experience
Work History
Customer Care Representative (Remote)
BrightPath Support Solutions
01.2016 - 01.2018
- I provided virtual customer support through phone, email, and chat, resolving questions and concerns quickly and professionally.
- I managed over 80 customer interactions daily, consistently maintaining a satisfaction rating above 95%.
- I assisted with account setup, billing inquiries, and troubleshooting technical issues across multiple systems.
- I collaborated with supervisors to improve response times and reduce escalated calls.
Patient Representative
Northside Hospital
01.2011 - 01.2016
- I greeted patients, verified insurance, and updated medical records while ensuring confidentiality and compliance with HIPAA regulations.
- I scheduled appointments, processed referrals, and communicated between patients and clinical teams to support efficient workflows.
- I helped patients with billing inquiries and pre-certifications, maintaining a compassionate and calm approach even in stressful situations.
Patient Care Representative
St. Joseph’s Hospital
01.2007 - 01.2011
- I supported patients during admissions, discharges, and follow-up visits.
- I served as a liaison between healthcare providers, patients, and insurance companies to ensure documentation accuracy.
- I assisted with processing claims and maintained patient files securely and promptly.
Scheduling and Administrative Coordinator
Southern Regional Medical Center
01.2002 - 01.2007
- I managed provider schedules, patient appointments, and department communications.
- I maintained accurate daily reports and supported operations by preparing correspondence and maintaining records.
- I helped streamline scheduling procedures, reducing wait times and improving patient satisfaction.
Scheduling Clerk
Dekalb Medical Center
01.1996 - 01.2002
- I handled appointment scheduling, verified insurance coverage, and entered patient information accurately into the system.
- I supported front-desk operations and greeted patients, ensuring each visitor received professional and friendly service.
- I was recognized for reliability, accuracy, and strong organizational skills.
Education
Business Administration
Georgia State University
Atlanta, GA01.1993
Associate Studies - Business Management
Westchester Business Institute
White Plains, NY01.1988
High School Diploma - undefined
New Rochelle High School
New Rochelle, NY01.1985
Skills
- Patient Scheduling & Registration
- Insurance Verification & Billing Support
- EMR/EHR Systems (Epic, Cerner, Meditech)
- HIPAA Compliance
- Customer Service & Conflict Resolution
- Administrative Support & Data Entry
- Microsoft Office & Email Systems
- Time Management & Multitasking
- Compassionate Communication
Timeline
Customer Care Representative (Remote)
BrightPath Support Solutions
01.2016 - 01.2018
Patient Representative
Northside Hospital
01.2011 - 01.2016
Patient Care Representative
St. Joseph’s Hospital
01.2007 - 01.2011
Scheduling and Administrative Coordinator
Southern Regional Medical Center
01.2002 - 01.2007
Scheduling Clerk
Dekalb Medical Center
01.1996 - 01.2002
Business Administration
Georgia State University
Associate Studies - Business Management
Westchester Business Institute
High School Diploma - undefined
New Rochelle High School