Carine ABANDA
Customer Success Manager
Franconville
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proactive and meticulous Customer Success Manager with over 5 years of experience in Natural gas industry. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
21
21
years of professional experience
4
4
year of post-secondary education
3
3
Languages
Work History
Customer Success Manager
ENDESA ENERGIA, ENEL Group
Paris
11.2017 - 04.2023
- Defined clear targets and objectives and communicated to other team members.
- Accounting/collection service (in support): debt management (customer follow-up), sending of account statements, requests for validation of reimbursements
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Collaborated with sales and product teams to address customer success objectives.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Created customer support strategies to increase customer retention.
- Created and maintained comprehensive customer success documentation for internal and external use.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Retail Banking Associate
SOCIETE GENERALE
Paris
10.2009 - 05.2017
- Managed a portfolio of 1,200 clients.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
- Identified, marketed and recommended bank products and services to achieve individual sales.
- Reached out, generated appointments and built new relationships to grow business.
- Identified and reported suspicious patterns of activity to reduce money laundering.
- Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.
- Handled various accounting transactions.
- Assisted customers with banking needs and inquiries.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Cross-sold credit cards, loans and other bank products.
Sales Associate
Merchandising Walt Disney World
Orlando
10.2008 - 04.2009
- Provided positive first impressions to welcome existing, new, and potential customers.
- Greeted Guests and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Engaged with Guests to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Generated new sales leads to achieve and exceed daily, weekly & monthly sales goals.
- Increased daily sales by 10%
- Prepared merchandise for sales floor by pricing or tagging
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
- Trained new employees on customer service, money handling and organizing strategies
Education
Bachelor of Arts - International Relations
University Paris XII
Villetaneuse, France 10.2008 - 07.2009
Certificate - Arts And Entertainment Management
University of Central Florida
Orlando, FL 10.2008 - 04.2009
Skills
Customer Relations
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Success Manager
ENDESA ENERGIA, ENEL Group
11.2017 - 04.2023
Retail Banking Associate
SOCIETE GENERALE
10.2009 - 05.2017
Bachelor of Arts - International Relations
University Paris XII
10.2008 - 07.2009
Certificate - Arts And Entertainment Management
University of Central Florida
10.2008 - 04.2009
Sales Associate
Merchandising Walt Disney World
10.2008 - 04.2009
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