Carine KOUMAKO
Philadelphia,PA
Summary
Hardworking employee with customer service, multitasking. Highly-motivated employee with desire to take on new challenges. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Hotel Cleaner
Embassy Suites Hotel by Hilton
Philadelphia, PA (USA)
07.2019 - 08.2019
- Dusted furniture and wiped down all surfaces with appropriate cleaning materials.
- Restocked amenities like soap, shampoo, tissues in each room daily.
- Removed soiled linen from rooms and delivered fresh linens as needed.
Airbnb Cleaning
Pourti
Philadelphia, PA (USA)
01.2017 - 12.2018
- Responded to and resolved guest issues or complaints.
Housekeeping
Malvern Retreat House
Philadelphia, PA(USA)
01.2008 - 12.2016
- Changed bed linens and towels, tidied up rooms.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Maintained and organized cleaning supplies stock.
Residential Cleaner
Bell and Nelson
Philadelphia, PA (USA)
01.2008 - 12.2014
- Cleaned, scrubbed, and polished bathrooms, kitchens, living rooms, bedrooms and hallways.
- Removed cobwebs from ceilings and corners of rooms.
- Respected customer's privacy while performing duties in their homes.
Retail Associate
Pretty Girl Inc
Philadelphia, PA (USA)
01.2006 - 12.2007
- Assisted customers in finding products, answered questions, and made product recommendations.
Reservation Agent
Hotusa Company
Barcelona, Spain
11.2005 - 12.2005
- Answered inbound calls and responded to customer inquiries regarding reservations.
Receptionist Helper
Novotel Hotel
Barcelona, Spain
09.2005 - 10.2005
- Greeted visitors and provided them with assistance.
Education
M.D. - Master 1 in Foreign Languages And Business
University of Pompeu Fabra
Barcelona (Spain)06.2005
Bachelor's Degree - Foreign Languages And Business
Jules Verne
University Of Beauvais And Amiens (France)06.2003
High School Diploma -
Felix-Faure
Beauvais (France)06.1998
Skills
- Hard worker
- Trustworthy
- Patient
- Empathy
- Good listener customer focus
- Perseverant
- Fast learner
Languages
French
Native/ Bilingual
English
Native/ Bilingual
Spanish
Professional
Parental employment gap
Full time parent, Philadelphia PA, 2020-present:
- Helped my child coordinate virtual classroom schedules and helped understand their assignments.
What I have learned during this time are:
- Time management
- Adaptability
- Resilience
I am eager to re-enter the workforce to apply those additional skills, I have learned in your company.
Timeline
Hotel Cleaner
Embassy Suites Hotel by Hilton
07.2019 - 08.2019
Airbnb Cleaning
Pourti
01.2017 - 12.2018
Housekeeping
Malvern Retreat House
01.2008 - 12.2016
Residential Cleaner
Bell and Nelson
01.2008 - 12.2014
Retail Associate
Pretty Girl Inc
01.2006 - 12.2007
Reservation Agent
Hotusa Company
11.2005 - 12.2005
Receptionist Helper
Novotel Hotel
09.2005 - 10.2005
M.D. - Master 1 in Foreign Languages And Business
University of Pompeu Fabra
Bachelor's Degree - Foreign Languages And Business
Jules Verne
High School Diploma -
Felix-Faure
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