Carinna Zaldivar
Harrisonburg,VA
Summary
Seasoned security team member with advanced understanding of facility, grounds, personnel and asset security practices. Highly observant and diligent with high integrity, strong attention to detail and excellent problem-solving abilities.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
4
4
years of professional experience
Work History
Medical Assistant
UVA
Charlottesville, Virginia
06.2024 - Current
- Organized patient charts before each day's clinic sessions began.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Educated patients about medications, procedures and physician's instructions.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Changed dressings on wounds to prevent infection and check for healing.
VIP Representative
Live Nation
Harrisonburg, VA
02.2024 - Current
- Greeted VIP guests upon arrival and provided them with exceptional customer service.
- Ensured all VIP requests were met in a timely manner, including providing directions to locations throughout the facility.
- Handled complaints from VIP patrons and worked diligently to resolve them promptly and amicably.
- Responded quickly to emails, phone calls, and other correspondence received from current and potential customers.
- Provided assistance with setting up private spaces for exclusive use by VIP guests.
- Served as a point of contact for VIP clients regarding upcoming events or promotions.
- Arranged catering services for large groups of visiting dignitaries or celebrities.
- Assisted in troubleshooting guest issues that arose during events or performances.
- Participated in brainstorming sessions aimed at improving overall customer experience within the organization's venues.
- Provided basic information about the venue and assisted with ticketing inquiries.
- Monitored security staff to ensure they followed protocols when dealing with high-profile visitors.
- Work closely with artists to ensure plans run smoothly and as envisioned.
Event Security/Staff Member
RMC
Harrisonburg, VA
08.2021 - Current
- Monitored event activities to track schedule and prepare for crowd movements.
- Stayed in frequent communication with security and event staff to smoothly respond to concerns.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Intervened in fights and other conflicts to de-escalate situations with verbal or physical techniques.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Responded to medical emergencies before paramedic and law enforcement arrival.
- Identified potential risks associated with staffing operations and developed solutions accordingly.
Education
Associate of Applied Business - Management Marketing
Blue Ridge Community College
Weyers Cave, VAMedical Assistant - Healthcare
Piedmont Virginia Community College
Charlottesville, VirginiaSkills
- Security Regulation Enforcement
- De-escalation Techniques
- Law Enforcement Collaboration
- Customer Service
- Incident Reporting
- Patient Flow Management
- HIPAA Compliance
- Procedure Assistance
- Immunization Administration
- Medical terminology knowledge
- Team collaboration
- Conflict resolution
- Multitasking proficiency
- Strong interpersonal skills
Timeline
Medical Assistant
UVA
06.2024 - Current
VIP Representative
Live Nation
02.2024 - Current
Event Security/Staff Member
RMC
08.2021 - Current
Associate of Applied Business - Management Marketing
Blue Ridge Community College
Medical Assistant - Healthcare
Piedmont Virginia Community College