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Highly organized and motivated dispatch professional with experience managing multiple service technicians and coordinating customer service visits. Experienced in utilizing computerized dispatching systems and call center operations to ensure efficient scheduling of appointments. Adept at problem-solving, conflict resolution, and customer service.

Resourceful Dispatcher Manager with a strong focus on productivity and efficient task completion. Achieved operational excellence through strategic route planning, emergency response coordination, and effective communication. Experienced Truck Driver with a solid work ethic and a safe driving history, bringing expertise in route planning, customer service resolution, and safety inspections.

 Dedicated professional with extensive skills in customer service, organisational and coordinating tasks, and staff supervision. Proficient in warehousing processes and equipped with strong managing and motivational abilities. Demonstrates exceptional multi-tasking and training skills, alongside advanced proficiency in Microsoft Word, Excel, and PowerPoint. Adept at stress and pressure management, time management, and computer skills. Holds a professional driving qualification. Committed to leveraging these competencies to enhance operational efficiency and team performance. 

Knowledgeable about overseeing schedules, administration and training. Hardworking and detail-oriented team leader experienced in call center environments, customer service management and team leadership. Accomplished in improving customer satisfaction, increasing quality and reducing call times with hands-on leadership of call center employees. Evaluates staff performance against forecasted trends and make adjustments to policies and procedures. Proactive Call Center professional bringing excellent leadership skills and capability to help staff meet and exceed customer expectations. Equipped to train, monitor and manage high-performance teams in fast-paced environments. Personable and decisive with expertise in diplomatic conflict resolution and consumer behavior.

Caris Thompson

Summary

Overview

Work History

Dispatcher Supervisor

Delivery Packaging and Customer Service

Delivery Driver

Delivery Driver

Driver

Dedicational Drilling

Bartender/Bar Waiter

Bartender

Warehouse Supervisor

Education

High School -

Commercial Cookery Level 1 Certificate - data entry, computer program

Skills

Timeline

Dispatcher Supervisor

Delivery Packaging and Customer Service

Delivery Driver

Delivery Driver

Driver

Dedicational Drilling

Bartender/Bar Waiter

Bartender

Warehouse Supervisor

High School -

Commercial Cookery Level 1 Certificate - data entry, computer program

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