Simativa Utai
Anaheim,CA
Summary
Highly organized and motivated dispatch professional with experience managing multiple service technicians and coordinating customer service visits. Experienced in utilizing computerized dispatching systems and call center operations to ensure efficient scheduling of appointments. Adept at problem-solving, conflict resolution, and customer service.
Overview
16
16
years of professional experience
Work History
Dispatcher Supervisor
Amazon
10.2010 - Current
- Supported business growth by successfully managing the integration of additional territories into existing dispatch operations while maintaining service quality levels.
- Collaborated with other departments to address issues impacting overall operational performance, fostering positive interdepartmental relationships.
- Managed a team of dispatchers, promoting teamwork, accountability, and high-performance standards.
- Improved customer satisfaction rates with timely and accurate dispatching of service calls and deliveries.
Medical Assistant
Exodus Urgent Care
06.2008 - 09.2010
- Documented medical data in patient charts, facilitating accurate records
- Supported physicians in examinations, procedures, and diagnostic tests
- Triaged patients and performed vital checks for patient flow facilitation
- Assisted physicians and nursing personnel with injections, phlebotomy, and other patient care procedure
Education
Diploma In Medical Assistant -
Concorde Career College
CA, CA08.1999
High School Diploma -
Compton Senior High School
CA, CA06.1993
Skills
- Dispatcher Monitoring
- Routing Orders
- Schedule Coordination
- Paperwork Submission
- Database Maintenance
- Training New Hires
- Assisting Dispatch
- Customer Relationship Management
- Key Performance Indicators (KPIs)
- Positive Communication Skills
- Logistics Activities and Coordination
- Driver Communications
- Records Maintenance
- Database Updates
- Creative Solutions
Timeline
Dispatcher Supervisor
Amazon
10.2010 - Current
Medical Assistant
Exodus Urgent Care
06.2008 - 09.2010
Diploma In Medical Assistant -
Concorde Career College
High School Diploma -
Compton Senior High School
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