Kasey Rabon
Lancaster,SC
Summary
Well-qualified supervisor with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Reliable dispatcher with 9 years of experience. Highly effective at maintaining tight schedules and keeping callers satisfied and emergency responders safe.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supervisor-Dispatcher
Lancaster County Public Safety Communications
Lancaster, SC
05.2013 - 12.2022
- Managed 4 dispatchers while leading and delegating job assignments, tracking project status, and resolving issues to maximize productivity.
- Maintained meticulous employee records to accurately track performance and productivity.
- Supervised team of 4 employees and provided training for new coworkers that came to shift.
Education
High School Diploma -
05.2010
Skills
- Job Assignments
- Problem Assessment
- Maintaining Clean Work Areas
- Traffic Monitoring
- Organizational Standards
- Calendar and Scheduling Software
- Effective Communication
- Dispatcher Monitoring
- Job Specification Review
- Customer Interactions
- Ems Dispatch
- Personnel Monitoring
- Speech Clarity
- Assisting Dispatch
- Equipment Needs Assessment
- Paperwork Submission
- Professional Relationships
- Emergency Situations
- Information Gathering
- Medical Emergency Response
- Continuous Improvement Process
- Emergency Call Routing
- Customer Loyalty
- Training
Accomplishments
- Supervised team of four staff members.
- Achieved two thumbs up awards through effectively helping callers with their emergencies in a quick and compassionate manner.
Certification
- Certified BLS First Responder, American Heart Association - February 2022- February 2024
Timeline
Supervisor-Dispatcher - Lancaster County Public Safety Communications
05.2013 - 12.2022
Buford High School - High School Diploma,
- Certified BLS First Responder, American Heart Association - February 2022- February 2024
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