Hollie Witten

Oversees the day-to-day operations, activities, and personnel on an assigned shift to ensure compliance of established guidelines, procedures, and policies; ensures appropriate staffing levels are maintained; creates seating assignment rosters; prepares and conducts line-up briefings to maintain awareness of relevant events. Responsible for the effective supervision and administration to include staff development and training, performance management, employee relations, prioritizing and assigning work and related activities and approving and monitoring leave requests. Advises staff on difficult issues and makes decisions on exceptional situations to manage and implement appropriate services and assistance. Ensures the operational readiness of equipment related to the 911 emergency telephone system, user and affiliated agency radio systems, and the department’s computer aided dispatch system (CAD). Makes minor repairs to communication systems, analyzes problems and makes referrals to appropriate sources of service; and prepares information subpoenaed for court. Assists dispatchers with difficult and complex calls and dispatches; serves as the technical expert over complaint-taking and dispatching operations; conducts quality assurance reviews of calls and dispatches; and operates a telephone and radio console to respond to a variety of emergency and non-emergency services and complaints when needed. Queries, enters, modifies, and clears information in local, state, and national computerized databases such as the Texas Crime Information Network (TCIN), National Crime Information Center (NCIC) and the Department of Motor Vehicles (DMV) pertaining to arrest warrants, driver record/history, stolen property, other similar data and transmits relevant information to field units. Assists with the division’s administrative responsibilities to include gathering data for statistical analysis; creating and reviewing policies and procedures; and assists with the completion of strategic management plan goal all the functions and duties as a 9-1-1 dispatcher

• Followed established protocols for professional handling of emergency situations.
• Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
• Directed responders using assigned mapping systems for timely emergency attendance.
• Assessed emergency requests and made quick judgment calls to determine appropriate action.

Dispatches emergency calls by contacting units and relaying calls, providing fire, ambulance and law enforcement assistance, monitoring officers' status and radio frequencies, monitoring traffic stops for officer safety, broadcasting state and nationwide teletypes, providing back-up units, and responsible for answering 9-1-1 phone

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Must be able to relay information accurately and with clarity in stressful and tense situations

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Answer non-emergency calls by assisting citizens and law enforcement with needed services

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Receive calls for service, problem solving and routing calls to the appropriate department or agency

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Performs related duties by checking and entering stolen items, receiving and routing administrative messages, confirming and entering warrants, maintain wrecker logs, checking criminal histories, maintaining and updating protective orders

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Must be efficient in computer operations

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Perform related duties as required