Reliable aircraft repair technician specializing in electrical systems, spanning navigation and communication. Adept at repairing, maintenance and replacing all components. Exceptional eye for detail with organized approach and strong multitasking abilities. Dedicated to keeping aircraft electrical systems operating at peak performance. Proficient in testing, troubleshooting and diagnosing issues to determine best solutions. Exceptional work ethic with strong communication and planning abilities.
Overview
12
12
years of professional experience
Work History
Dispatcher
THAR ENTERPRISE LLC
7214 31ST STREET MARYSVILLE WA
01.2015 - Current
Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Directed dispatching, routing, and tra9] fleet vehicles.
Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
Communicated with drivers and personnel to coordinate timely delivery of goods and materials
Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect
Directed dispatching, routing, and tracking of [Number] fleet vehicles
Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport
Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations
Tracked delivery progress to identify possible delays and provide real-time updates to customers
Maintained updated and detailed records of calls in physical and electronic database
Processed invoices and payments for dispatched orders to provide proof of transaction
Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards
Generated reports to track deliveries and maintain proper records and documentation
Oversaw route and condition of field units to manage daily schedule and maintain organized shifts
Closely monitored dispatch board to triage and prioritize over [Number] daily calls
Sent out drivers to assist [Number] hourly callers based on locations, needs and worker availability
Analyzed customer feedback and provided solutions to improve customer service
Minimized cost of operations by optimizing routes for drivers to align with budget
Answered phone calls and responded to customer emails
Monitored vehicle locations to coordinate timely arrivals
Assisted in resolving customer complaints and grievances
Monitored and tracked dispatch communication systems
Scheduled deliveries and pickups according to customer needs
Utilized dispatch software to enter customer orders, deliveries and receipts
Communicated with customers to provide delivery updates and resolution
Facilitated communications between customers and field personnel to answer questions or resolve concerns
Coordinated with drivers to facilitate efficient delivery routes and timely deliveries
Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands
Scheduled and organized delivery routes
Received new orders, prepared documentation, and assigned personnel
Tracked and monitored vehicle performance and maintenance
Preserved accurate records of dispatched orders, deliveries and receipts
Aircraft Cleaner
Safran Cabin
12810 STATE AVE MARYSVILLE
08.2017 - 03.2021
Accurately stocked aircraft inventory.
Cleaned, sorted and stored equipment inside aircraft spaces.
Maintained, cleaned and sanitized interior of aircraft.
Conducted security searches under seats and in compartments to locate misplaced or unauthorized items.
Conducted security searches under seats and in compartments to locate misplaced or unauthorized items
Accurately stocked aircraft inventory
Maintained, cleaned and sanitized interior of aircraft
Cleaned, sorted and stored equipment inside aircraft spaces
Verified delivered supplies against requisition paperwork and documented discrepancies
Safely used chemicals and other cleaning equipment
Documented completed work with logs of hours, supply use and notable incidents or findings
De-greased aircraft exteriors using approved cleaning solvents and equipment
Mixed and tested cleaning compounds and solutions for compliance with recommended compositions
Communicated with dispatchers and traffic control personnel to coordinate vehicle movements
Operated de-icing equipment such as truck-mounted cranes and sprayers
Refilled aircraft potable water tanks, applying appropriate safety and health guidelines to connections and transportation
Emptied lavatory systems and refilled sanitizer fluid tanks to prescribed levels
Directed vehicles to designated storage and take-off areas using hand signals and lighted batons
Inspected aircraft for cracks, metal fatigue and other signs of wear or damage
Towed aircraft to gates and hangars using tractors and other vehicles
Maintained accurate documentation of performed work and completed tasks
Cashier Assistant
Walmart,khols
Marysville, WA
12.2011 - 12.2013
Met customer needs through polite, friendly and attentive service.
Cleaned and sanitized cashier workstation and scanning area.
Helped customers complete purchases, locate items, and join reward programs.