Carisa McKay
Memphis,TN
Summary
Seeking a position that allows me to help others by utilizing my diverse experience while also giving me the opportunity to develop new skills and harness my current ones.
Overview
1
1
Certification
12
12
years of post-secondary education
7
7
years of professional experience
Work History
Customer Service Representative
Taming the Wild
Bartlett, TN
11.2019 - 03.2020
- Maintained a clean and inviting reception environment and was the first face to assist customers.
- Utilized friendly sales techniques to upsell clients on additional services and products that would benefit their dogs.
- Entered client reservations in point of sale system including vaccinations and any additional information provided from the pet owner.
- Received payments and processed invoices.
- Followed proper check in and check out procedures for daycare, boarding, and training.
- Printed and maintained copies of daily care/behavior reports and client forms as well as processed all paperwork and vaccination records.
- Performed functions and other special projects as assigned by General Manager, and trained new staff on operation procedures.
- Closed facility properly at night and/or opened correctly in the morning by ensuring that all dogs were in place, safe, and had their medications and water.
Property Manager
Absolute Storage Management
Millington, TN
11.2018 - 11.2019
- Achieved sales and revenue objectives by effectively utilizing advertising/marketing opportunities via telephone and in person interactions with potential customers.
- Promoted and maintained excellent customer and tenant relationships by providing information and resolving issues in in an effective, professional, timely, and positive manner.
- Monitored rates, specials, and other revenue related factors to ensure maximum earning potential while operating on a prescribed budget, and implemented marketing strategies based on competitive information.
- Performed all daily administrative functions such as opening/closing property, receiving and processing all customer payments and invoices, following up on delinquent accounts, making bank deposits, submitting and maintaining property financials as well as other reports, and ensuring all tenant files and property information was accurate.
- Regularly audited property to ensure cleanliness standards were maintained, all supplies were stocked, and repairs were completed in a timely manner.
- Ensured that office personnel under supervision were trained and qualified while motivating the team building spirit needed to ensure that goals were met.
Account Manager
Salient Executives
Memphis, TN
07.2018 - 10.2018
- Greeted customers in a residential environment and quickly determined their needs.
- Recommended products based on customer needs, and assisted in determining service eligibility.
- Promptly responded to customer questions and requests in an efficient manner.
- Built relationships with customers increasing the likelihood of future business opportunities.
- Taught marketing strategies to incoming account executives, and assisted in conducting second round interviews to find suitable incoming candidates.
Customer Service Representative
Home Shopping Network
09.2017 - 07.2018
- Consulted with customers to evaluate needs and determine the best options to help.
- Demonstrated outstanding interpersonal communication skills while assisting in resolution of customer concerns.
Lead Teacher
Rainbow Childcare
Murfreesboro, TN
01.2017 - 12.2017
- Developed curriculum for preschool aged children.
- Maintained safe and creative environment conducive to learning and progression of basic life skills.
- Aided 2 through 4-year-old children with developing emotional regulation, appropriate communication skills, knowledge of alphabet, numbers, and months as well as beginner Spanish.
- Encouraged and instilled healthy living habits as well as creative and imaginative thinking.
Site Director
YMCA Fun Company
Murfreesboro, TN
02.2013 - 10.2016
- Advanced from site assistant position into director position within one and a half years.
- Provided tutoring and homework assistance while encouraging and helping students K through 5 develop positive decision-making skills in a safe environment.
- Coordinated daily communication with staff regarding city wide policies and state licensing standards.
- Maintained financial data and verified that accounts were current and accurate.
- Managed supplies and inventory on site such as snacks and craft supplies.
- Conducted special projects, performed reference checks, coded receipts, and functioned as a YMCA representative at community marketing events.
- Discussed participants' needs with parents as well as addressed concerns about well-being of children in the program.
Education
Bachelor of Science - Psychology, Sociology, And Japanese
08.2011 - 12.2019
No Degree - Japanese And Cross-Cultural Psychology
01.2015 - 05.2015
Received a certificate of completion in the study abroad program for Japanese Language and Cross-Cultural Psychology
High School Diploma -
08.2007 - 05.2011
Skills
Developing and overseeing projects, curriculum, and creative ways to help others
Certification
TEFL- in progress
Working to establish a mental health non-profit. Currently building a forex educational course.
My mental health foundation will be focused on providing mental health education and resources to minority and disadvantaged communities.
The course I am working on provides basic knowledge of forex trading as well as ideas and collaborations on strategies to help myself and others become profitable traders.
Timeline
TEFL- in progress
03-2021
Customer Service Representative - Taming the Wild
11.2019 - 03.2020
Property Manager - Absolute Storage Management
11.2018 - 11.2019
Account Manager - Salient Executives
07.2018 - 10.2018
Customer Service Representative - Home Shopping Network
09.2017 - 07.2018
Lead Teacher - Rainbow Childcare
01.2017 - 12.2017
KANSAI GAIDAI UNIVERSITY - No Degree, Japanese And Cross-Cultural Psychology
01.2015 - 05.2015
Site Director - YMCA Fun Company
02.2013 - 10.2016
Middle Tennessee State University - Bachelor of Science, Psychology, Sociology, And Japanese
08.2011 - 12.2019
Munford High School - High School Diploma,
08.2007 - 05.2011
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