Carisma Garcia
Mission
Summary
Results-driven Human Resources Business Partner skillful in strategic planning, policy integration and performance improvements. Adept in process management and bilingual communication, always pursuing ways to maximize efficiency, employee satisfaction and cost savings.
Overview
7
7
years of professional experience
Work History
Human Resources Business Partner
Touchstone Communities
08.2024 - Current
- Managed full cycle of recruiting, hiring, and onboarding new employees.
- Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
- Collaborated with leadership to assess and improve policies across board.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
- Optimized workforce planning and resource allocation for improved operational efficiency.
- Developed and delivered comprehensive training programs, improving employees'' skills and productivity.
- Reduced employee turnover rates with targeted retention strategies and support systems.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Handled inquiries from prospective patients to provide detailed information regarding admissions process.
- Managed admissions processes for incoming patients, promptly collecting and processing necessary documents.
- Completed preliminary paperwork for incoming and outgoing patients.
Human Resources Coordinator
TS NA Trim
06.2020 - 04.2023
- Discovered and resolved complex employee issues that affected management and business decisions.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Maintained human resources information system and kept employee files up to date and accurate.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Supported managers in addressing employee concerns, fostering positive workplace relationships.
- Conducted performance evaluations, identifying areas of improvement and offering constructive feedback.
- Conducted new employee onboarding and provided ongoing orientation training.
Patient Intake Coordinator
Physicians Preferred Home Health
05.2018 - 06.2019
- Contributed to improved office efficiency by managing a high volume of incoming calls related to appointments, referrals, and general inquiries from patients or their representatives.
- Coordinated insurance verifications and authorizations, enabling timely access to necessary benefits for patients.
- Collaborated with interdisciplinary team members to optimize patient outcomes throughout the intake process.
- Provided exceptional customer service while handling sensitive information, fostering a positive clinic experience for all patients.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
Education
Bachelor of Science - Organizational Leadership
South Texas College
12-2021
Associate of Arts - Interdisciplinary Studies
South Texas College
06-2015
Skills
- Strong organization
- Process management
- Application processing
- Active listener
- Complex Problem-solving
- Excellent Multitasking
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Human Resources Business Partner
Touchstone Communities
08.2024 - Current
Human Resources Coordinator
TS NA Trim
06.2020 - 04.2023
Patient Intake Coordinator
Physicians Preferred Home Health
05.2018 - 06.2019
Associate of Arts - Interdisciplinary Studies
South Texas College
Bachelor of Science - Organizational Leadership
South Texas College
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