Cari Smick

I am a results-driven professional with a strong analytical mindset, technical proficiency, and a passion for contributing to the success of organizations through innovative technology solutions and streamlined operations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

• SF Salesforce Administrator Certification | | Anticipated Completion 01/31/23
• Python Programing: Ongoing self-study to expand technical proficiency.

• Achieved a significant milestone by generating a total of $2.44 million in new and existing business during the period from 01-NOV-2021 to 01-APR-2023, with an impressive $2.12 million attributed to new business. This accomplishment reflects a consistent monthly average of $125,000.
• Collaborated and assisted the QA team in resolving issues for newly released products and hot fixes.
• Documented and resolved Salesforce implementation tickets, resulting in improved customer satisfaction, reduced open case duration, and enhanced overall client experience..
• Earned a consistent 5-star Net Promoter Score (NPS) throughout my tenure at Conga by empathetically placing myself in the customer's shoes and delivering timely support, thereby bolstering the reputation of the Technical Support team.
• Documented sprint releases resulted in transparent cross-departmental communication, streamlined workflows, fostered a cohesive environment, and enhanced synergy for efficient utilization of Salesforce Engineer team's updates.