Carissa Alcala
Missoula,MT
Summary
Highly dedicated server with exceptional customer service skills and in-depth wine and liquor knowledge. Proven track record of elevating guest experiences and increasing sales through strategic suggestive selling in fast-paced, high-pressure environments.
Overview
7
7
years of professional experience
Work History
Server/Barback
Pangea Restaurant Group LLC
Missoula
08.2023 - 03.2026
- High end dining service. Extensive knowledge of wine, liquor, and cocktails.
- Worked with POS system Toast to place orders, manage bills, and handle complimentary items.
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Handled food and beverage orders accurately, promoting both new and existing menu items effectively.
- Cultivated warm relationships with regular customers.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Provided support behind the bar while effectively communicating with bar patrons and bartenders.
Accounting Administrative Assistant
Copp Roofing
Lake Arrowhead, CA
08.2019 - 12.2022
- Managed daily accounts payable and receivable processes, ensuring timely and accurate financial transactions.
- Extensive work in QuickBooks processing payments and documents such as invoices, vouchers, and reconciliation.
- Assisted in payroll processing, ensuring compliance with company policies and regulations.
- Administrative duties including ordering of office supplies, scanning documents, and warranty registration.
- Coordinated scheduling of vendor payments, optimizing cash flow management for operational efficiency.
- Maintained organized filing system for invoices and receipts, improving accessibility and retrieval of financial documents.
Education
High School Diploma - Business
Riverside City College
Riverside, CA12-2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Extensive wine and liquor knowledge
- Fine Dining
- Suggestive Selling
- Job efficiency in high stress environments
Timeline
Server/Barback
Pangea Restaurant Group LLC
08.2023 - 03.2026
Accounting Administrative Assistant
Copp Roofing
08.2019 - 12.2022
High School Diploma - Business
Riverside City College