Carissa Andrade
Dallas,TX
Summary
Dynamic professional with a proven track record at Total Hearing Care, excelling in customer service and appointment scheduling. Leveraged strong communication and problem-solving skills to enhance patient satisfaction and streamline operations. Demonstrated expertise in cash handling, reducing discrepancies by 20%. Adept at fostering positive environments and maintaining confidentiality.
Overview
5
5
years of professional experience
Work History
Front Office Receptionist
Total Hearing Care
Dallas, TX
07.2026 - Current
- Greeted and assisted patients, ensuring a welcoming environment.
- Managed appointment scheduling using electronic health record system.
- Handled incoming calls, addressing inquiries and directing to appropriate staff.
- Coordinated with audiologists to streamline patient flow and enhance service
- Collaborated with team members to enhance overall front office efficiency and patient satisfaction.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Cashier
Churchs Chicken
Garland, TX
01.2025 - 06.2026
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained clean and organized workstations to enhance customer experience.
- Assisted in managing inventory levels through stock replenishment.
- Resolved customer inquiries and complaints with professionalism and courtesy.
- Collaborated with team members to ensure fast-paced service during peak hours.
- Trained new cashiers on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Hostess
Desperados Mexican Restaurant
05.2021 - 10.2023
- Greeted and seated guests in a timely manner, ensuring positive first impressions.
- Managed reservation system, optimizing table turnover and guest flow.
- Provided menus and specials information to enhance dining experience for patrons.
- Assisted with customer inquiries, resolving issues efficiently and maintaining satisfaction.
- Maintained cleanliness of host station and dining area to create welcoming environment.
- Trained new team members on front-of-house procedures and customer service standards.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
High School Diploma -
Creative Climb Academy
Dallas06.2026
Skills
Telephone skills
Appointment scheduling
Verbal and written communication
Listening skills
Problem-solving skills
Time management
Cash handling
Document control
Professional demeanor
Organization skills
Work prioritization
Security awareness
File organization
Attention to detail
Customer service
Timeline
Front Office Receptionist
Total Hearing Care
07.2026 - Current
Cashier
Churchs Chicken
01.2025 - 06.2026
Hostess
Desperados Mexican Restaurant
05.2021 - 10.2023
High School Diploma -
Creative Climb Academy