CARISSA ARRIAGA

- Manage HUD portfolio and oversee the daily operations of three properties, ensuring a high level of customer satisfaction and tenant retention.

-Overseeing all aspects of the properties to ensure compliance with HUD regulations.
- Conduct regular property inspections move-in, move-out, monthly, and quarterly.

-Prepare and submit required documentation and reports to HUD.

-Coordinate necessary repairs and maintenance to ensure properties are in excellent condition.
- Develop and implement effective marketing strategies to attract new tenants, resulting in increased occupancy rates.
- Screen and select prospective tenants, conduct background checks, and handle lease agreements and renewals.
- Handle all financial aspects of property management, including rent collection, budgeting, and expense tracking.
- Address tenant concerns and resolve any issues or conflicts in a timely and professional manner.
- Collaborate with contractors, vendors, and service providers to ensure cost-effective and efficient property maintenance.
- Stay updated on local market trends and regulations to ensure compliance with all relevant laws and regulations.

-Complete weekly, mid-month, end-of-month, and owner's reports.

-Successfully manage property financials, including rent collection, expense tracking, and budget analysis.

Skills:

-HUD Regulations and Compliance

_- Knowledge of local property laws and regulations.

-Property operations Management

-Tenant Relations and Retention

-Leasing and Marketing

-Financial Management

-Maintenance coordination

-Report Preparation and Submission

- Excellent organizational and time management
- Strong attention to detail and ability to multitask.
- Knowledge of property management software and tools.
- Exceptional communication and interpersonal skills.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

• A receptionist to 65 office clients and 200 virtual offices
• Collect payments from residents, keeping thorough reports on those paying on time and delinquent individuals
• In charge of client relations, new agreements, renewal, terminations, and IT escalations
• Performed regular inspections on buildings, common areas, and vacant units, identifying necessary repairs
• Updated resident accounts with the latest personal information and recent payments
• Generated new revenue from additional products such as membership upgrades
• Successfully secured new clientele bringing the center at 98% occupancy rate since becoming manager
• Managed corrections of incorrect charges to client accounts.

• Collaborated as the right-hand assistant to the manager
• Receptionist for 65 Offices and 200 virtual offices
• Led tours of the Center and promoted available services to potential new clients
• Responsible for mail handling, call answering, and all invoicing and billing issues clients may have
• Created floor plans with accurate square footage and move-in information
• Point of oversight for all maintenance requests and services.

• Directed students in developing achievable educational career plans and assisted with creating class schedules
• Directed staff in conduct for student orientations and special events, in a timely manner
• Assisted students via email and phone to address questions or concerns
• Collaborated with administrative personnel and professors with student file processing
• Assisted with answering telephone calls, managing databases, and drafting correspondence
• Supported classroom teachers by managing files, preparing materials, and updating records.

• Delivered administrative support to team members by making copies, sending faxes, organizing documents, and rearranging schedules
• Handled diverse needs for clients in-person, by phone, or through email
• Maintained office supply inventory and placed orders to meet demand
• Coordinated appointment calendars and balanced schedules to promote optimal productivity
• Obtained and processed payments from clients for products and services
• Answered incoming phone calls and routed them to appropriate parties throughout the office.