Carissa Benjamin
Liverpool
Summary
Seasoned Customer Success professional with 20+ years driving customer satisfaction and account growth. Skilled in building strong client relationships, resolving complex issues, and enhancing operational efficiency. Collaborates effectively across teams to boost customer retention and outcomes, contributing to sustained business growth.
Overview
22
22
years of professional experience
Work History
Supervisor
First Choice Staffing
Liverpool
01.2025 - 04.2026
- Improved client satisfaction by streamlining hiring processes, reducing time-to-fill by 23%.
- Served as primary point of contact during client hiring lifecycle, ensuring clear communication and support.
- Cultivated client relationships to identify staffing needs and provide tailored workforce solutions.
- Facilitated onboarding for clients, candidates, and internal teams to streamline integration process.
Expert
Apple
SoHo
03.2015 - 07.2024
- Consistently in top 10% of sales resulting in over 1 million in sales and services a year.Delivered world-class customer service with a focus on empathy, achieving 100% customer feedback satisfaction quarterly.
- Managed long-term customer relationships, aligning tailored solutions with business objectives to enhance client satisfaction.
- Collaborated with cross-functional teams to enhance customer and operational experiences, resulting in streamlined processes and improved service delivery.
- Developed and implemented new business initiatives by analyzing performance metrics and optimizing processes to improve KPI achievement.
- Mentored and coached over 500 employees annually across NYC market, fostering professional development and enhancing team capabilities.
Retail Sales Consultant
AT&T
NYC, Chicago, Bay Area
06.2004 - 11.2014
- Provided exceptional customer service to ensure satisfaction and loyalty.
- Exceeded sales goals by maintaining strong customer relationships.
- Proficient in cross-selling products and services to maximize revenue and customer retention.
- Generated quality small business leads, achieving 67% conversion rate.
- Developed mentoring program for under-performers to overcome objections and enhance team results.
- Managed conflict to find unconventional resolutions and strived to get to 'yes.'.
Education
High School Diploma -
Oscar F. Smith
VA06-1999
Skills
- Client Relationship Management
- Account retention
- KPI & Performance Analysis
- Coaching and Mentoring
- Team Leadership
- Cross-functional Collaboration
- Conflict resolution
- CRM Platforms
Hobbies and Interests
Entrepreneurship: Founded iyagi, a bespoke crochet business, and KÜKI, a specialty cookie business, combining creativity with customer service and brand development. Currently writing a memoir about my adoption journey and reunion with my biological family in South Korea.
Timeline
Supervisor
First Choice Staffing
01.2025 - 04.2026
Expert
Apple
03.2015 - 07.2024
Retail Sales Consultant
AT&T
06.2004 - 11.2014
High School Diploma -
Oscar F. Smith