James Jones
Charlotte
Overview
11
11
years of professional experience
Work History
Supervisor
Sunstates Security
Charlotte
07.2025 - Current
- Supervised security personnel to ensure compliance with safety protocols.
- Conducted regular inspections of facilities to maintain security standards.
- Coordinated training sessions for staff on emergency response procedures.
- Managed scheduling and assignments for security team shifts effectively.
- Collaborated with law enforcement to address security concerns promptly.
- Developed and implemented standard operating procedures for security operations.
- Assisted in incident investigations to enhance overall safety measures.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Recruited and hired staff, providing training and mentoring.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Tracked progress on projects and provided timely feedback to staff members.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Created new strategies for improving customer service standards within the organization.
- Trained new employees on company policies and procedures.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Trained new employees on company policies, job duties, and performance expectations.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Developed strategies to improve team performance and productivity.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
Armed Security Officer/Supervisor
Strategic Security Corp.
Charlotte
08.2023 - Current
- Supervised a team of 30+ armed security officers, ensuring adherence to company policies and procedures
- Developed and maintained strong relationships with clients, addressing any concerns or issues promptly and effectively
- Implemented comprehensive training programs for new hires.
- Conducted regular performance evaluations of security officers, providing constructive feedback and identifying areas for improvement
- Managed scheduling and deployment of security personnel to ensure adequate coverage at all times
- Collaborated with law enforcement agencies during emergency situations to maintain safety and security on-site
- Oversaw the implementation of access control systems, CCTV cameras, and other security technologies to enhance site protection measures
- Maintained accurate records of daily activities such as patrols, incident reports, and visitor logs
- Ensured compliance with state regulations regarding firearms possession by conducting regular audits on weapons inventory
- Implemented a safety training program that reduced workplace accidents.
- Streamlined communication channels between the security team and management through the use of digital platforms, improving response time.
- Developed standard operating procedures (SOPs) for various scenarios including active shooter situations or bomb threats
- Trained staff members on crisis management techniques such as evacuation procedures or crowd control strategies
- Implemented risk assessment protocols to identify potential vulnerabilities within the facility.
- Conducted regular inspections of equipment such as surveillance cameras or metal detectors to ensure proper functioning
- Served as a liaison between clients and upper management, addressing concerns and providing regular updates on security measures
- Created detailed incident reports following any security breaches or incidents, ensuring accurate documentation of events
- Collaborated with local law enforcement agencies to coordinate responses to emergency situations or criminal activities
- Conducted regular audits of access control systems and surveillance equipment to maintain optimal functionality
- Implemented an employee recognition program that increased morale and motivation among the security team
- Oversaw the implementation of a visitor management system that improved tracking accuracy.
- Mentored junior supervisors in effective leadership techniques, resulting in improved team performance
- Led cross-functional teams in conducting risk assessments to identify potential vulnerabilities within the facility
United States Navy
Norfolk
05.2015 - 06.2020
- Served as a member of the United States Navy, upholding the highest standards of discipline and professionalism
- Operated and maintained various naval equipment and systems, ensuring optimal functionality at all times
- Performed regular inspections and maintenance on assigned equipment.
- Participated in rigorous physical training exercises to maintain peak physical fitness levels required for military service
- Collaborated with team members to execute complex missions and tasks with precision and efficiency
- Demonstrated strong leadership skills by effectively leading teams during training exercises and real-world operations
- Maintained strict adherence to safety protocols, minimizing the risk of accidents or injuries during operations
- Received commendation for outstanding performance during a high-stakes mission that resulted in successful completion of objectives
- Provided support during humanitarian missions, delivering aid to communities affected by natural disasters or conflicts
- Developed expertise in specific areas such as navigation, communications, engineering, aviation, or logistics based on assigned role within the Navy
- Utilized advanced technology systems for data analysis and decision-making purposes while on duty at sea or ashore
- Ensured compliance with established regulations and protocols related to security measures both onboard ships and at naval facilities
- Contributed to ongoing professional development through participation in specialized training programs offered by the Navy
- Conducted routine patrols and surveillance of military installations to ensure the safety and security of personnel, equipment, and facilities
- Enforced military laws, regulations, and policies to maintain discipline and order within the military community
- Responded promptly to emergency situations such as accidents, disturbances, or criminal activities to provide immediate assistance and support
- Investigated incidents, collected evidence, interviewed witnesses, and prepared detailed reports for further legal action or disciplinary measures
- Performed vehicle inspections at entry points to prevent unauthorized access and ensure compliance with security protocols
- Collaborated with local law enforcement agencies to coordinate joint operations or investigations when necessary
- Provided crowd control during large-scale events or demonstrations to maintain public safety and prevent disruptions
- Trained new recruits on military police procedures, tactics, weapons handling, self-defense techniques, and use of force guidelines
- Managed a team of 30 military police officers in daily operations including scheduling shifts, assigning duties/tasks, and conducting performance evaluations
- Implemented proactive crime prevention strategies such as community outreach programs or neighborhood watch initiatives
- Maintained accurate records of incidents reported by individuals or observed during patrols for future reference or analysis purposes
- Assisted in the execution of search warrants or arrests by providing tactical support and ensuring the safety of all involved parties
- Coordinated with other units within the military organization to exchange information regarding potential threats or suspicious activities
- Conducted thorough investigations into allegations of misconduct among military personnel following proper chain-of-command protocols
- Participated in regular training exercises focused on improving tactical skills, reaction time, and decision-making abilities under high-stress situations
- Utilized advanced surveillance technology, such as CCTV cameras, drones, and night vision equipment, to monitor sensitive areas for any signs of intrusion
- Developed strong relationships with members of the local community through regular interaction, presentations, and educational programs
- Assisted in the development and implementation of security protocols and procedures to enhance the overall safety and protection of military installations
- Provided support to military personnel during deployments or overseas assignments by ensuring their personal belongings, vehicles, and residences were secure.
- Collaborated with military intelligence units to gather information on potential threats or criminal activities targeting military assets or personnel.
- Conducted risk assessments and vulnerability analyses to identify areas of weakness within military installations and recommend appropriate security measures
- Maintained proficiency in the use of firearms, non-lethal weapons, and self-defense techniques through regular training sessions and qualification tests
- Responded to domestic violence incidents involving military personnel, following established protocols for victim assistance, safety planning, and legal reporting
- Coordinated with medical personnel during emergency situations, to provide immediate first aid or evacuation support as needed
- Developed comprehensive emergency response plans for various scenarios such as natural disasters, terrorist attacks, or civil unrest events
- United States Navy, USN-Naval Stations Norfolk
Education
Pre-Med - Pre-Med
Denmark Technical College
Denmark, SC12-2022
Skills
- Crisis Management
- Surveillance
- Security Analysis
- CCTV
- DoD Experience
- Network Firewalls
- Active Directory
- Security
- Military Experience
- Law Enforcement
- Emergency response
- Risk assessment
- Incident reporting
- Access control systems
- Client relationship management
- Team leadership
- Performance evaluation
- Training development
- Policy implementation
- Problem solving
- Effective communication
- Conflict resolution
- Decision making
- Customer service
- Expectation setting
- Relationship building
- Goal oriented
- Staff development
- Workflow management
- Public speaking
- Staff discipline
- Training and mentoring
- Policy and procedure development
- Decision-making
- Policy enforcement
- Strategic planning
- Negotiation
- [Software] experience
- Team building
- Financial management
- Verbal and written communication
- Department organization
- Operations management
- Organizational skills
- Recruitment and hiring
- MS office
- Time management abilities
- Self motivation
- Schedule management
- Lead generation
Timeline
Supervisor
Sunstates Security
07.2025 - Current
Armed Security Officer/Supervisor
Strategic Security Corp.
08.2023 - Current
United States Navy
05.2015 - 06.2020
Pre-Med - Pre-Med
Denmark Technical College