Carissa Morton
Fort Worth,TX
Overview
8
8
years of professional experience
1
1
Certification
Work History
Behavioral Health Support Staff
JPS Health Network
Fortine, TX
01.2024 - Current
- Provided support to the healthcare team by carrying out administrative tasks, such as scheduling appointments, filing documents, and entering data into the Epic System.
- Led support groups on unit of 30 patients and facilitated one-on-one meetings with struggling individuals.
- Referred individuals to outside resources and services for additional support.
Account Service Specialist
Apex Capital
Fort Worth, TX
01.2022 - 01.2024
- Contact delinquent account holders via phone, email, and mail to negotiate payment arrangements and resolve outstanding debts.
- Provide exceptional customer service to debtors, addressing inquiries and concerns in a professional and respectful manner.
- Presented weekly status reports detailing key collection issues and established steps for resolution.
Office Administrative Assistant
Daybreak Solar
Fort Worth, TX
08.2021 - 01.2022
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Scheduled and coordinated meetings and travel arrangements for staff.
Customer Service Representative
Holiday Inn Express Hotel
Fort Worth, TX
05.2017 - 03.2020
- Conducted regular audits of front desk operations to ensure compliance with established standards.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
Education
Brewer High School
Skills
- Clerical support
- Microsoft office
- Scheduling
- Support case resolution
- Negotiation strategies
- Data collection
- Time management
- Active listening
- Strong teamwork
- Problem-solving
- Case investigation
- History research
Certification
- CPR Certified
Timeline
Behavioral Health Support Staff
JPS Health Network
01.2024 - Current
Account Service Specialist
Apex Capital
01.2022 - 01.2024
Office Administrative Assistant
Daybreak Solar
08.2021 - 01.2022
Customer Service Representative
Holiday Inn Express Hotel
05.2017 - 03.2020
Brewer High School
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