Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carissa Dunn

Altamonte Springs,FL

Summary

Dynamic Hospitality Specialist dedicated to making guests feel welcome and appreciated. Exceptional people skills and outgoing personality. Professional Bartender with extensive knowledge of spirits and engaging customers one-on-one. Friendly, open, and committed to building customer base by providing a positive service experience, while maintaining customer satisfaction. A driven leader with strong problem-solving and customer service skills. Dedicated to providing the highest level of service to customers and creating a pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols, alongside alcohol regulations.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Bartender/Shift Manager/Key Holder

DAPPER DUCK
11.2022 - 07.2023
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Bartender

MQUEENS SOCIAL LOUNGE
11.2020 - 07.2022


  • While working in the craft cocktail industry, adhering to customers’ wants and needs has always been a number one priority.
  • Basic knowledge with cocktail service and being able to take on multiple tasks while continuing to provide the most optimal customer service, delivery and appearance on each and every drink, grows with every day that passes.
  • Maintained confidence servicing high volume clientele.

Bartender

CELINE ORLANDO
11.2018 - 05.2020
  • With a successful background of being in the service industry, I provided my best customer service creating basic cocktails at one of downtown Orlando’s top-rated nightclubs
  • While being responsible for precisely pouring our inventory to managing large amounts of revenue during high volume hours, efficiency and teamwork have proudly become a few of my strong suits
  • Social media had also been a strict and abundant platform at Celine, giving a wide range of skills in the advertising world.

Server/Main Bartender

Hooters Inc.
01.2015 - 11.2018
  • Handled complaints and disputes from customers to ensure customer satisfaction
  • Ordered and maintained inventory of bar products and ingredients, including liquor, beer, soft drinks and Garnishes
  • Supervised up to 10 employees per shift
  • Provided food and beverage service to assigned guests.

VIP Bottle Service Waitress

TIER NIGHTCLUB
07.2017 - 12.2017


  • Coordinated with guests to complete plans according to schedule while including specifications for specialty events
  • Evaluated advertising and promotion programs for compatibility with public relations efforts
  • Coordinated pre-show and post-show activities and shows.

Assistant Store Manager

STYLES FOR LESS
06.2017 - 09.2017


  • Key holder
  • Filed and submitted daily documentation of the store’s revenue and product sales
  • Organized items in visually appealing manner
  • Developed and executed sales promotions
  • Trained all new sales employees on effective techniques
  • Attended to customers preferences to respond with ideas and advice
  • Operated a cash register to process cash, check, and credit card transactions.

Education

Associate of Science - Criminal Justice, Criminology

Eastern Florida State College
Cocoa, FL
2024

High School Diploma -

Satellite High School
Satellite Beach
05.2016

Skills

  • Customer service oriented
  • Multitasking and Organization
  • Cultural Awareness
  • Promotional expertise
  • Exceptional writing skills
  • Excellent verbal Communicator
  • Efficiency
  • Event planner
  • Positive attitude
  • Quality leadership

Certification

  • Microsoft Certified

Timeline

Bartender/Shift Manager/Key Holder

DAPPER DUCK
11.2022 - 07.2023

Bartender

MQUEENS SOCIAL LOUNGE
11.2020 - 07.2022

Bartender

CELINE ORLANDO
11.2018 - 05.2020

VIP Bottle Service Waitress

TIER NIGHTCLUB
07.2017 - 12.2017

Assistant Store Manager

STYLES FOR LESS
06.2017 - 09.2017

Server/Main Bartender

Hooters Inc.
01.2015 - 11.2018

Associate of Science - Criminal Justice, Criminology

Eastern Florida State College

High School Diploma -

Satellite High School

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