Anna Felger
Washougal,WA
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
11
11
years of professional experience
Work History
Bartender/Shift Manager/Key Holder
Gorges Brewing Co.
10.2022 - Current
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Storage and Organization Project Coordinator
Nike
12.2021 - 10.2022
- Used excellent communication skills to delegate tasks and achieve successful event outcomes.
- Helped Nike Employees organize, liquidate, store,and document Nike products and samples.
- In charge of organizing our supplies in our team room for optimal use.
- Organized Nike teams closets, storage units, warehouses, and however we could assist them.
Server
Clark Lewis
12.2015 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
English Language Teacher
ILA Aspect Kindergarten
01.2012 - 05.2015
- Educated students in basics of English grammar and conversational speaking.
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Coached students on English pronunciation and intonation for eloquent conversation.
- Created and implemented activities to foster critical thinking skills of students.
- Kept classroom organized, clean and safe for students and visitors.
- Created and supervised variety of hands-on learning activities for fun and engagement.
Education
Bachelor of Arts - Illustration
Columbia College Chicago
Chicago, IL05.2010
Associate of Arts - Merchandising Management
International Academy of Design And Technology
Chicago, IL03.2008
Skills
- Energetic and Outgoing
- Complex Problem-Solving
- Hospitality Service Expertise
- Delegating Assignments and Tasks
Timeline
Bartender/Shift Manager/Key Holder
Gorges Brewing Co.
10.2022 - Current
Storage and Organization Project Coordinator
Nike
12.2021 - 10.2022
Server
Clark Lewis
12.2015 - 03.2020
English Language Teacher
ILA Aspect Kindergarten
01.2012 - 05.2015
Bachelor of Arts - Illustration
Columbia College Chicago
Associate of Arts - Merchandising Management
International Academy of Design And Technology
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