Enrique Olivas
El Paso,Texas
Summary
Skilled Keyholder proficient in processing payments, resolving customer service issues and smooth opening and closing stores. Collaborative team player with over 3 years of experience. Market-savvy and performance-driven with motivational leadership style focused on maximizing team contributions and performance. Talented dominos shift manager with well-developed abilities honed as part of collaborative retail team. Detailed attention to reports, cash balancing and security. Personable individual determined to efficiently solve problems and continuously improve service levels. Working knowledge of Office 365. Persuasive and self-motivated professional possessing 3-year background in handling diverse, demanding workload in fast-paced retail environment.
Overview
3
3
years of professional experience
Work History
Shift Manager/Key Holder
Domino's Pizza
Odessa, United States
05.2021 - 06.2022
- You are responsible for everything that happens during your shift
- This includes all cost controls, inventory control, cash control, and Customer relations
- You must set the example
- You must follow ALL policies and procedures 100% of the time and expect the same from your crew
- In addition: Staffing, Paperwork, Cost Controls, Cash control, Food management, Work to a
- Schedule, Perfect Image, and adherence to standards, Great Customer Service, Attendance& punctuality, Transportation to/from work, Store cleanliness, Marketing, Profitability.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
Customer Service Representatives
Domino's Pizza
Odessa, United States
06.2019 - 05.2021
- With hustle, personality, and people skills
- Customer Service Representatives are responsible for greeting customers, answering phones, and providing outstanding customer service
- Your job responsibilities would include (but are not limited to):
- Greeting customers and taking orders with a smile!
- Operating the cash register and collecting payments from customers
- Making consistent products within Domino’s Pizza guidelines
- Maintaining a clean and organized work environment from our customer’s viewpoint
- Maintain a professional appearance at all times in compliance with the Domino's Pizza
- Grooming Standards.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Education
GED - Engineering
UTPB Stem Academy
Skills
- Energetic nature
- Till counting
- Time management
- Training and Development
- Teamwork and Collaboration
- Analytical and Critical Thinking
- Hard-working mindset
- Merchandising
- Quality assurance
- Marketing strategy
- Process and procedure development
- Developing brand messaging
Timeline
Shift Manager/Key Holder
Domino's Pizza
05.2021 - 06.2022
Customer Service Representatives
Domino's Pizza
06.2019 - 05.2021
GED - Engineering
UTPB Stem Academy
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