Cycling
Pam Althage
Sales, Management
St Louis,MO
Summary
Skilled Keyholder proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Collaborative team player with over 4 years of experience. Market-savvy and performance-driven with motivational leadership style focused on maximizing team contributions and performance. Keyholder offering four years of management experience in industry environments. Motivational team leader with neat and professional demeanor. Talented Shift Manager with well-developed management abilities honed as part of collaborative retail team. Detailed attention to reports, cash balancing and security. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Skilled Keyholder proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Market-savvy and performance-driven with motivational leadership style focused on maximizing team contributions and performance.
Overview
34
34
years of professional experience
2
2
years of post-secondary education
Work History
Shift Manager/Key Holder
Starbucks
St. Louis , MO
08.2017 - 09.2021
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Received and counted money.
- Submitted reports to senior management to aid in business decision-making and planning.
- Counted out cash drawers and balanced totals.
- Processed cash, credit, debit and check payments.
- Opened inventory boxes and restocked shelves.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Broke down boxes and disposed of trash.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Accepted and processed customer returns.
Restaurant Owner
Self-employeed
St. Louis, MO
02.2006 - 11.2013
- Sourced vendors, negotiated contracts and managed efficient deliveries of high-quality supplies.
- Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
- Set employee schedules, delegated work and monitored food quality and service performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Real Estate Agent
Coldwell Banker
St. Louis, MO
07.2002 - 08.2007
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Used NTREIS and other realtor databases to find properties for clients.
Sales Merchandiser, Representative
Nabisco
St Louis, MO
04.1995 - 09.2002
- Stocked and rotated all product ordered.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Acquired extra display space to sell, move more product.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Kept back room over flow product organized.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Sales Representative
Pinnacle Sales & Marketing
St Louis, MO
01.1990 - 10.1995
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created and executed reorganization plan, training and development programs and implemented process improvements.
- Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Increased sales by offering advice on purchases and promoting additional products.
Department Manager
Schnucks
St Louis, MO
02.1987 - 11.1990
- Communicated with managers of other departments to maintain transparency.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Education
Associates Degree - General
Southeast Missouri State University
Cape Girardeau, MO 08.1978 - 05.1980
Skills
Hard-working mindset
Interests
Hiking
Crafting
Cleaning
Timeline
Shift Manager/Key Holder
Starbucks
08.2017 - 09.2021
Restaurant Owner
Self-employeed
02.2006 - 11.2013
Real Estate Agent
Coldwell Banker
07.2002 - 08.2007
Sales Merchandiser, Representative
Nabisco
04.1995 - 09.2002
Sales Representative
Pinnacle Sales & Marketing
01.1990 - 10.1995
Department Manager
Schnucks
02.1987 - 11.1990
Associates Degree - General
Southeast Missouri State University
08.1978 - 05.1980
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