Shane Davison

• Evaluated staff performance regularly to identify areas of improvement or potential growth opportunities within team structure.
• Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring high-quality experience for all guests.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Developed innovative drink recipes that became popular among patrons, boosting sales and enhancing the establishment's reputation.
• Submitted reports to senior management to aid in business decision-making and planning.

• Contacted customers and prospects to generate new business to achieve company growth goals.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
• Drove new business by acquiring new clients and expanding new and existing relationships.

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• Produced leads for timeshare marketing.
• Consistently exceeded weekly and monthly sales goals.
• Skilled at working independently and collaboratively in team environment.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Drove performance of staff by creating incentives and positive work atmosphere, and administering recognition and rewards programs.