Summary
Overview
Work History
Education
Skills
Timeline
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Carissa Fielden

Paso Robles,CA

Summary

Proven track record of enhancing customer satisfaction and loyalty at The Nail Studio, leveraging exceptional communication and nail care expertise. Skilled in relationship building and workspace organization, I consistently exceeded client expectations, contributing to a significant increase in repeat business. Managed Holiday Market's floral department, optimizing operations and visual presentation for improved customer experience.

Overview

19
19
years of professional experience

Work History

Self Employed Manicurist

The Nail Studio
06.2009 - 06.2023
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Increased customer loyalty through exceptional customer service and maintaining a clean, sanitary workstation.
  • Contributed positively to the salon''s reputation by consistently receiving positive reviews from clients both in-person and online.
  • Assisted in training new team members on best practices in nail care techniques, fostering a supportive learning environment within the workplace.
  • Maintained clean and orderly work area, disinfecting tools, wiping down surfaces and organizing supplies daily.
  • Grew repeat client base through effective marketing and customer service.

Florist Manager

Holiday Market
05.2004 - 05.2009
  • Optimized store layout for better product visibility and easier navigation for customers.
  • Developed strong relationships with vendors, securing the best quality products at competitive prices.
  • Enhanced customer satisfaction by creating visually stunning floral arrangements tailored to individual preferences.
  • Managed inventory and supply orders, ensuring optimal stock levels for efficient business operations.
  • Supervised daily operations of the store, maintaining high standards of cleanliness, organization, and visual presentation.
  • Handled complex customer inquiries and resolved issues promptly, ensuring client satisfaction and loyalty.

Education

No Degree - Manicurist

Chico Beauty College
Chico, CA
08.2009

High School Diploma -

Paradise Senior High School
Paradise, CA
06.2004

Skills

  • Customer Service
  • Problem-solving skills
  • Nail Extensions
  • Time Management
  • Commitment to quality and service
  • Multitasking
  • Excellent Communication
  • Organizational Skills
  • Active Listening
  • Relationship Building
  • Workspace Organization
  • Client Relations

Timeline

Self Employed Manicurist

The Nail Studio
06.2009 - 06.2023

Florist Manager

Holiday Market
05.2004 - 05.2009

No Degree - Manicurist

Chico Beauty College

High School Diploma -

Paradise Senior High School

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Carissa Fielden